The integration of chatbots in the financial sector has significantly improved customer service processes, providing efficient solutions for query management and problem resolution. These automated systems have proven to be valuable tools in enhancing operational efficiency and customer satisfaction in financial institutions. This study aims to conduct a systematic literature review on the impact of chatbots in customer service within the financial sector. A review of 61 relevant publications from 2018 to 2024 was conducted. Articles were selected from databases such as Scopus, IEEE Xplore, ARDI, Web of Science, and ProQuest. The findings highlight that efficiency and customer satisfaction are central to the perception of service quality, aligning with the automation of the user experience. The bibliometric analysis reveals a predominance of publications from countries such as India, Germany, and Australia, underscoring the academic and practical relevance of the topic. Additionally, essential thematic terms such as “artificial intelligence” and “advanced automation” were identified, reflecting technological evolution in this field. This study provides significant insights for future theoretical, practical, and managerial developments, offering a framework to optimize chatbot implementation in highly regulated environments.

This bibliometric review evaluates the research progress and knowledge structure regarding the impact of supporting facilities on halal tourism development. Using the Scopus database and bibliometric analysis with the “bibliometrix” package in R, the study covers the period from 2016 to 2023. The search, employing keywords like “halal tourism,” “facilities,” “infrastructure,” and “local support,” identified 26 relevant publications. The findings highlight a limited body of research, with the Journal of Islamic Marketing being the most active publisher in this area, contributing six articles. Indonesia emerges as a leading contributor to halal tourism research, driven by its significant Muslim population and the economic potential of this niche market. Key facilities, such as mosques, musholla, and high-quality halal food options, are identified as crucial factors influencing Muslim travelers’ destination choices. This review provides a comprehensive overview of the current research landscape on supporting facilities in halal tourism and highlights opportunities for future investigation to further enrich the field.

The presence of a crisis has consistently been an inherent aspect of the Supply Chain, mostly as a result of the substantial number of stakeholders involved and the intricate dynamics of their relationships. The objective of this study is to assess the potential of Big Data as a tool for planning risk management in Supply Chain crises. Specifically, it focuses on using computational analysis and modeling to quantitatively analyze financial risks. The “Web of Science—Elsevier” database was employed to fulfill the aims of this work by identifying relevant papers for the investigation. The data were inputted into VOS viewer, a software application used to construct and visualize bibliometric networks for subsequent research. Data processing indicates a significant rise in the quantity of publications and citations related to the topic over the past five years. Moreover, the study encompasses a wide variety of crisis types, with the COVID-19 pandemic being the most significant. Nevertheless, the cooperation among institutions is evidently limited. This has limited the theoretical progress of the field and may have contributed to the ambiguity in understanding the research issue.

This study presents a simple yet informative bibliometric analysis of servant leadership literature, aiming to provide a basic overview of its scholarly landscape and identify general trends. We conducted this analysis in September 2023. We focused solely on the Scopus database to understand the current state of servant leadership research. Despite extensive search efforts, we found no similar bibliometric analyses within the servant leadership domain during our study period. Therefore, our focus is to present a brief and straightforward analysis of current research in this field based on identification trends over time, connection between co-occurrence of author keywords, most and less discussed keyword, and areas of high and low concentration. Our findings show an increase in scholarly publications, reflecting a growing acknowledgment of servant leadership’s relevance in management practices. Interconnected keywords and themes such as leadership, transformational leadership, job satisfaction, work engagement, authentic leadership, ethical leadership, organizational citizenship behavior, trust, and leadership development emerge prominently. Additionally, less-discussed keywords such as accountability, core self-evaluations, educational leadership, stewardship, customer orientation, and psychological well-being provide alternative perspectives on these research results. While acknowledging limitations inherent in our bibliometric research, such as potential publication bias and language restrictions, our study offers valuable insights for scholars and practitioners interested in this area.

The study of authoritarian leadership has undergone significant development, with researchers exploring its different dimensions and consequences. This leadership style, characterized by a top-down approach and centralized decision-making authority, has been extensively examined in psychology, organizational behavior, and management literature. Scholars have delved into the effects of authoritarian leadership on various aspects of organizations such as employee satisfaction, motivation levels, productivity rates, turnover rates, and team dynamics. The research landscape surrounding authoritarian leadership has witnessed a recent surge in interest as scholars strive to understand its intricate connections with different variables. The primary objective of this study is to conduct a comprehensive bibliometric analysis on authoritarian leadership, aiming to identify the key research areas, influential authors, prominent journals in the field, and citation patterns. To our knowledge, no bibliometric analysis on authoritarian leadership can be found in the Scopus database, highlighting the novelty of our research. Through a source-based examination of scholarly articles and their citations pertaining to authoritarian leadership, this analysis offers valuable insights into the current state of research in this domain. By focusing on publications from the past decade onwards, we aim to uncover trends and potential gaps within existing literature while also providing guidance for future research endeavors. Our research findings will provide valuable insights into the phenomenon of authoritarian leadership, contributing to a deeper understanding of its implications. By delving into this topic, we hope to pave the way for future studies and investigations in this field that can build upon our findings and expand knowledge even further.

In the context of contemporary global challenges such as the COVID-19 pandemic, geopolitical conflicts, and climate change, food security assumes particular significance, being an integral part of national security. This study aims to investigate the interplay between food security and national security systems, with a focus on identifying gaps in the literature and determining directions for further research. The study conducted a systematic literature review on food security and national security systems employing a rigorous and transparent process. The qualitative analysis is grounded in the quantitative one, encompassing studies from Scopus. The examination of the selected peer-reviewed articles revealed several methodological and thematic limitations in existing research: i Geographic imbalance: There is a predominant focus on developed countries, while food security issues in developing countries remain insufficiently studied; ii Insufficient explication: There is a lack of research dedicated to managerial and economic aspects of food security in the context of national security; iii Methodological constraints: There is a predominance of quantitative methods and retrospective/cross-sectional studies. Recommendations include developing comprehensive strategies at both global and national levels to enhance food stability and accessibility.