Consumer satisfaction can be defined as the user’s response to a service or experience compared to the user’s expectations and perceived practical benefits. After reviewing consumer satisfaction models, it can be argued that there is no single model of consumer satisfaction assessment that is suitable for every service and every region of the world, as the causes and outcomes of satisfaction often vary. The research is original in its methodology: at the beginning, a theoretical research model is presented, then hypotheses are formulated, and correlation, factorial, regression analyses were made, which results confirmed hypotheses. The crop insurance system consists of relations between the state institution regulates insurance activities, farmers, insurers and insurance intermediaries. The aim of this article is to identify the factors that determine consumer satisfaction with crop insurance and to assess their impact. The empirical study found that consumer satisfaction is determined by the factors of recognizable value, functional (process) and technical (result) quality, consumer expectations, and image. The most important factors that determine consumer satisfaction of crop insurance are recognizable value, functional quality, and consumer expectations. Consumer satisfaction can be assessed by the cost paid and the quality received, the quality expected, and the consumers’ evaluation of the services. It was found that the socio-demographic elements of consumers do not have a decisive influence on the factors that determine service satisfaction and consumer satisfaction. It is also established that socio-demographic elements of consumers (farmer experience and insurance experience) have direct statistically significant but weak links with consumer satisfaction.

As Bangladesh faces its current energy crisis, public-private partnerships (PPPs) emerge as a promising solution, bridging the strengths of both sectors toward a brighter, more electrified future. This research focuses on the challenges in Bangladesh’s power sector: increasing electricity demand and the imperative for a consistent supply of renewable energy sources. The research employs content analysis, exploring various aspects, including policy documents, regulatory frameworks, stakeholder engagements, and resource assessments, with a specific focus on three key variables: regulatory framework, stakeholder engagement, and informed policymaking. Drawing on the ‘resource-based view’ theory, the study emphasizes the significance of ‘mitigating resource risks’ through ‘resource assessment.’ Empirical support is derived from an extensive review of literature in reputable journals and research articles, enhancing the research’s credibility with real-world evidence. The study provides a practical roadmap for stakeholders navigating Bangladesh’s power sector, addressing energy challenges, and promoting sustainability.

Homelessness is a global social issue that has affected various nations around the world, including South Africa. The instances of homelessness began during the apartheid era in South Africa and have since risen to alarming levels in provinces such as Gauteng, Western Cape, and KwaZulu-Natal, as reported in the 2022 census. Despite the lack of comprehensive research on homelessness in South Africa, this study conducted a scoping review to evaluate research completed on homelessness from independence to 2020 in the country. The scoping review followed the Preferred Reporting Item for Systematic Reviews and Meta-Analyses (PRISMA) guidelines and involved a systematic search of the Development Southern Africa and Urban Forum databases. A total of 72 research articles were identified, with 10 meeting the inclusion and exclusion criteria for the review, which were then analyzed using thematic analysis. The study identified several key themes, including homelessness as a reflection of patriarchal systems, gender-based conflicts leading to homelessness, proactive and reactive interventions by non-state actors for homeless individuals, and the quantitative focus of research on homelessness in South Africa from independence to the present day. The study presents the applicability of these findings to tackle homelessness in Papua New Guinea and recommends the use of mixed methods approaches to research homelessness in South Africa to gain a more comprehensive understanding of the various dimensions of homelessness in the country.

This study seeks to examine the factors affecting the intention of Indonesian MSMEs to adopt QRIS. It leverages variables from the Technology Acceptance Model (TAM), customizing the TAM framework to address the unique perceptions of risk and cost among MSMEs in Indonesia. Data were gathered from 212 MSME participants in Brebes Regency through convenience sampling, a non-probability sampling technique, using Google Forms for survey distribution. The findings indicate that perceived ease of use positively and significantly influences attitudes, which, in turn, positively and significantly impact the intention to continue using QRIS. However, perceived benefits, perceived risks, and perceived costs did not significantly affect the intention to continue use.

SMEs are characterized by a number of flaws that threaten their survival and counteract them from reaching high levels of growth and development. Access to finance is the primary problem facing these companies in the Moroccan context. Aware of the effective and potential impacts of SMEs on the country as a whole, the Moroccan Government through a variety of actors has mobilized its efforts in a number of ways to support this population of companies. This study assesses the extent to which actors within the Moroccan SMEs’ financing ecosystem align to support these companies and develop their ability to access external financing. Using the MACTOR model, based on an in-depth contextual analysis and expert interviews, our findings suggest that Morocco’s SMEs’ financing ecosystem is skewed, with high levels of convergence between its components.

The study, focusing on Malaysian managers, employs a two-round Delphi research methodology to identify and rank variables influencing their emotional intelligence at work. The research is structured into five key areas, with factors ranked in ascending order of significance. Empathy and emotional resilience are deemed the most important, followed by emotional and self-awareness, work-life balance and stress management, social awareness and relationship management, learning and development, adaptability and continuous improvement, cultural and organizational dynamics, experience, and age. This study sheds light on the variables impacting Malaysian managers’ emotional intelligence skills and provides a ranking of key factors essential for successful development. It not only offers crucial guidance for personal and professional balance but also provides insightful recommendations for understanding and enhancing emotional intelligence skills in the workplace for Malaysian managers and organizations.