Over the past twenty years, service organizations have adopted total quality management to enhance their service quality, significantly impacting business performance, customer satisfaction, and profitability. This study delves into policy development of sustainable quality management theory, benefits, and various service components, while reviewing its implementation in services industries and policy innovation. The concept of Sustainable Quality Management 4.0 (SQM 4.0) integrates sustainable management, traditional quality management, and Quality 4.0 principles to optimize resources, reduce environmental impacts, and enhance decision-making through Industry 4.0, IoT, AI, and big data analytics. The findings offer valuable framework and policy insights for managers and practitioners on quality management and service systems, providing an implementation framework for Sustainable Quality Management in the service sector. The paper outlines comprehensive elements and strategies for implementation as a SQM framework for attaining sustainable quality management in the services industry.

The rapid urbanization of Addis Ababa presents significant challenges and opportunities in coordinating the development of physical infrastructure. This study investigates the legal and policy framework for inter-sectorial integration across critical domains such as electricity, roadways, telecommunications, and water management. Drawing on Institutional Theory and policy integration theory, the research employs a comprehensive methodological approach, including documentary analysis, key informant interviews, focus group discussions, and observational studies. Through meticulous examination of existing laws, regulations, and institutional structures, the study identifies critical gaps and limitations that impede effective coordination among infrastructure-providing entities. Findings reveal the pressing need for cohesive policies, institutional reforms, and enhanced collaboration to mitigate disruptions and advance sustainable development goals. By situating these findings within the broader discourse on urban infrastructure governance, the research offers valuable insights into the intricate dynamics of infrastructure coordination in rapidly expanding cities. The study underscores the necessity for strategic interventions that promote efficient, environmentally sustainable, and economically viable infrastructure provision. Moreover, the implications of this research extend beyond academia, providing actionable policy and practice recommendations that can inform decision-making processes in Addis Ababa and analogous urban contexts worldwide. This holistic approach facilitates a nuanced understanding of the complex interplay between legal frameworks, policy dynamics, and institutional arrangements, thereby laying a robust foundation for informed decision-making and strategic interventions in urban infrastructure development.

Complex security systems are designed to elevate physical security. Besides people’s first-hand experience of being secured, there is a secondary sensation of anxiety while being watched which should be given a particular emphasis. In this paper, first the Security & Happiness by Design Framework is proposed which is based on research findings in psychology. After a brief literature review on scholarly works addressing the intersection between security and psychology. The concept presented by HIBLISS, the Happiness Initiated Behaviour Led Intelligence Security System, underscores the integration of user well-being, behavioral analysis, and advanced technology within security frameworks. Specifically, the case study of the Jewel Airport in Singapore is cited to enhance the concept’s applicability, detailing its advantages and its role in a holistic risk assessment methodology.

Low-cost housing homeownership funding for junior staffers is challenging in private sector organisations, especially in developing countries. Motivating private sector investment in junior staffers’ homeownership via a developed expanded corporate social responsibility (ECSR) may promote achieving Sustainable Development Goal 11 (SDG 11). Therefore, the study investigates the role of the ECSR framework in improving Nigeria’s private sector junior staffers’ homeownership and achieving SDG 11. Data were collected via face-to-face interviews with selected participants in six of Nigeria’s geo-political zones. The study adopted thematic analysis to analyse the collected data. Six variables emerged from the 18 re-clustered sub-variables. This includes institutionalising ECSR in low-income homeownership, housing finance for junior staffers’ homeownership, and housing incentives and stakeholders’ participation for low-income earners. The research employed six variables and 18 sub-variables to develop the improved private sector’s junior staffers’ homeownership via ECSR and achieving SDG 11 (sustainable cities and communities) and their targets. The research presents a novel approach by attempting to integrate SDG 11 with Corporate Social Housing, an extension of corporate social responsibility, especially to align the SDGs with evolving perspectives on Expanded Corporate Social Responsibility in Nigeria.

Over the last few decades, demographic growth combined with poorly controlled urbanization has confronted African cities with a variety of environmental protection challenges. As part of a gradual awareness-raising process, African countries have ratified conventions and adopted a series of laws to protect the environment. Since independence (1960), Gabon has adopted legal instruments to provide a better framework for environmental protection. Despite the existence of well-developed legislation, the Libreville conurbation faces difficulties in waste management. This situation contributes to the degradation of the coastal zone. This study aims to analyse stakeholders’ perceptions of environmental protection regulations in solid waste management practices along the coastline of the Libreville metropolitan area in Gabon. The methodology includes documentary research, field observations, and surveys of 300 study area participants. The results show that the degradation of the coastline is due to a lack of awareness and compliance with the laws governing environmental protection and waste management. As a result, waste disposal practices such as dumping in nature, waterways, illegal dumps, and gutters are commonplace among the population. To achieve sustainable coastal zone management, it is essential to apply regulatory texts and involve stakeholders in improving planning and the quality of the coastal environment.