In recent years, information technology and social media has developed very rapidly and has had an impact on government services to the public. Social media technology is used hugely by several developing countries to provide services, information and promote information disclosure in its government to improve its performance. This study aims to build role of social media technology concept as a public service delivery facilitator to the public. Furthermore, it discusses the potential impact of social media use on government culture. To achieve the goal, this study combines two theories, namely government public value theory and green smart city with four variables, namely quality of public services, user orientation, openness, and greenness. These variables are used as the foundation for data collection through in-depth interviews and group discussion forums. In-depth interviews are utilized as data search and direct observation. The informants consist of several government elements, including heads of regional apparatus organizations, heads of public service malls and Palembang city government employees. The study revealed that the Palembang government has several social media-based public services that have quality of services, user-orientation, openness, and environmental friendliness.

The research aims to examine East Nusa Tenggara (NTT) bank service digitalization innovations and examine several implications of bank service digitalization innovations. This research uses a qualitative approach with data collection techniques: in-depth interviews, documentation, and focused discussions. The key informants in this research were the board of commissioners, directors, division heads, and NTT bank employees. The findings of this research are, first, the existence of an existing/generic model in the operational, supporting, and monitoring fields of NTT banks. Second, there is an innovation model for digitizing services and efforts to popularize the digitization of NTT bank services to the government-private sector, including micro, small, and medium enterprises (MSMEs), religious institutions, educational institutions, students and students as well as the broader community to provide easy access to sources of financing for the community, Eliminate regional tax leakage, encourage the development of micro, small, and medium enterprises (MSMEs) and assisted village farmers/breeders, provide entrepreneurial opportunities for the community, namely as a digital agent for NTT bank, minimize fraudulent behavior (shirking) in credit distribution. Third, service digitalization innovation uses a contextual sociolinguistic approach because it incorporates local and global vocabulary such as Bpung Mobile, Bpung Farmer, Lopo Dia Bisa, and Bpinjam. Fourth, service digitalization innovation refers to OJK regulations regarding banking digital transformation contained in RP 21 and PBI number 23/26/2021. Fifth, conventional services (hybrid approach) still accompany the digitalization innovation model. Sixth, Bank NTT is in quadrant III, namely growth. Bank NTT continuously optimizes existing resources by taking advantage of opportunities to increase business growth and continues to mitigate threats into opportunities and strengths. The implications of the innovation in digitizing NTT bank services include updating standard operating procedures (SOP), changing corporate culture from Flobamora to Bintang, and accelerating the increase in human capital capacity. The implications of research on bank management refer to the innovation of procurement of new IT systems. Banks can increase their attention to service quality and maintain customer trust to maintain the quality of digital banks among customers. Moreover, with post-COVID-19 conditions that require people to make digital transactions. With the changes in the financial industry towards digitalization, it is necessary to strengthen risk management in financial service institutions. The implications of the research results for policymakers need to be considered in the transformation towards digital banking related to equitable internet access in Indonesia, cybersecurity, and employment. Recommendations for future research are the importance of studying the determinants of digital service innovation in bank services, such as transformational leadership style, good corporate governance, and organizational commitment.

The present study analyzed the extant literature about the phenomenon of human trafficking in Indonesia. The Scope Analysis examined scholarly journals and publications from 2012 to 2020. We obtained databases from internationally recognized journals such as Scopus and Web of Science. We restricted the time frame based on the available evidence at that moment. The methodology employed in this study involved the identification, collection, and organization of peer evaluations that were published with pertinent details or by delineating the fundamental concepts that constitute the domain of a research investigation concerning chronology, location (nation or setting), source (literature review), and provenance. The findings of the analysis indicated the existence of articles that delved into the circumstances and current state of persons who fell victim to human trafficking, specifically from Indonesia to different regions throughout the globe. The analysis approach was utilized in this study, following the methodological parameters outlined by Arksey and O’Malley in 2005. Moreover, it is anticipated that the Scoping Analysis will generate policy recommendations for policymakers, practitioners, and researchers seeking to combat and address the illicit trafficking of individuals in Indonesia.

This paper delves into the intricate dynamics of suburban transportation transformation within the Jakarta Metropolitan Area, with a specific focus on the evolution of the Commuter Line and Bus Rapid Transit (BRT) systems. Utilizing spatial analysis, qualitative descriptions, and stakeholder insights, the paper unveils self-organizing dynamics. It critically examines the role of transportation infrastructure in shaping the broader landscape of urban development. Unlike a traditional approach, the paper seeks to unravel the self-organization processes embedded in transportation planning, unveiling adaptive strategies crafted to tackle the distinct challenges of suburban transportation. By using autonomy, flexibility, adaptability, and collaboration frameworks, the paper contributes to a nuanced understanding of suburban transportation dynamics, with implications for policymakers, planners, and researchers grappling with similar challenges in diverse metropolitan regions.