Complex security systems are designed to elevate physical security. Besides people’s first-hand experience of being secured, there is a secondary sensation of anxiety while being watched which should be given a particular emphasis. In this paper, first the Security & Happiness by Design Framework is proposed which is based on research findings in psychology. After a brief literature review on scholarly works addressing the intersection between security and psychology. The concept presented by HIBLISS, the Happiness Initiated Behaviour Led Intelligence Security System, underscores the integration of user well-being, behavioral analysis, and advanced technology within security frameworks. Specifically, the case study of the Jewel Airport in Singapore is cited to enhance the concept’s applicability, detailing its advantages and its role in a holistic risk assessment methodology.

The healthcare sector is progressively modest and patients expect higher service quality; therefore, healthcare practitioners’ and academic researchers’ attention upsurges in exploring service quality, intensifying satisfaction and generating behavioral intention. Despite the significance of the healthcare sector and the importance of quality-related matters, there is a paucity of research and publications dealing with healthcare service quality. This conceptual review evaluates the service quality in Pakistani healthcare sector rendering patients’ perspective. The proposed model emphasizes patients’ switching intention caused by poor or inadequate service quality through intervening constructs of satisfaction and alternative attractiveness. Additionally, current review explored the alternative attractiveness as mediator which was neglected in healthcare context. The model also attempts to propose the association between alternative attractiveness and outcome variable by switching costs regarding patients’ perspectives. The conceptual framework enables hospital managers to comprehend how patients assess healthcare quality provided in the presence of alternatives. The perception of patients would assist them in allocating healthcare resources and hospital management attain performance feedback through service quality parameters. Present review developed an inclusive framework as a novel injector in healthcare sector for patients’ perceived service quality.