Amidst China’s burgeoning population and rapid technological strides, this study explores how elderly citizens navigate and embrace electronic governance (e-governance) platforms. Addressing a crucial gap in knowledge, we delve into their limited digital fluency and its impact on e-governance adoption. Our meticulously crafted online survey, distributed via WeChat across significant cities (Beijing, Shanghai, Tianjin, Changsha), yielded 396 responses (384 analyzable). Utilizing Structural Equation Modeling (SEM), we unearthed key influencers of subjective norms, including perceived ease and usefulness, trust, supportive conditions, and past tech exposure. These norms, in turn, positively shape attitudes. Crucially, educational background emerges as a moderator, amplifying the positive link between attitudes and e-governance engagement intent. This underscores the necessity of an inclusive, customized e-governance approach, offering valuable policy insights and advocating for holistic solutions for older adults. Our research yields empirical and theoretical contributions, paving the way for actionable Social Sustainability Marketing Technologies in China, particularly championing digital inclusivity for seniors.

We examine the role of the North Aceh Government in implementing the Law on the Governing of Aceh (LoGA) as a legal structure in development policy. As a symbol of peace, the LoGA is a reference for accelerating development to alleviate poverty, including North Aceh as a conflict region. However, until now, the area remains the poorest in the province of Aceh. This research used descriptive qualitative methods, evaluating the local government’s performance as policymakers based on the Law by reconstructing policy theory (Easton) and legal system (Friedman). Our findings indicated that the local government needed help implementing LoGA to form development policies to solve poverty. This research suggested the importance of providing legal certainty in the distribution of authority, capacity building, and strengthening of political will for local government conducting its role.

The purpose of this study is to investigate customer satisfaction with quality of service known as SERVQUAL improvement or service quality competitiveness in emerging markets. Using Indonesian government medical care as an example the author examines the satisfaction of patients. Information and data were collected through a survey of 399 BPJS users in Indonesia. All data were analyzed using Smart PLS. This study demonstrates that there is a negative value associated with the five-dimensional gap. As a result, the care provided to BPJS patients is below par. Specifically, the sensitivity dimension has the largest disparity at 0.15, while the physical evidence dimension has the smallest at 0.49. In order to raise the level of service provided, it may be necessary to take direct measures or examine tangible evidence. This study develops the relationship between different quality service models. There appears to be a substantial increase in the body of literature in the area of service quality, allowing for constant updates and the incorporation of the lessons learned from the experiences of the departed. These revised guidelines are intended to aid SERVQUAL study participants. The study gives practical support to academics and practitioners in directing service quality improvement through the use of data collected from large-scale surveys of patients and medical professionals as doctors in Indonesia.

China’s annual government work report (GWR) contains terms with Chinese characteristics (TCC), reflecting unique policy frameworks. Translating these terms into English poses significant challenges due to cultural disparities between China and the West. This paper examines the English translation methods used for such terms, using the 2020 GWR as a case study, aiming to provide valuable insights for future translation practices.

Since the reform and opening up, China has continuously pushed forward the administrative system reform, adapted to the national conditions and the requirements of the times, and achieved fruitful results. Generally speaking, the successive administrative system reforms have focused on the government and the adjustment of the dynamic relationship between government-market-society. Due to the special characteristics of local foreign affairs departments in the administrative system, the successive reforms have provided less guidance to them, and related research is also relatively lacking. However, from a practical point of view, local foreign affairs offices have long followed the pace of administrative system reform and carried out a series of adjustments and optimizations. As an important element of administrative system reform, the functional transformation of local foreign affairs offices has been continuously promoted along with institutional reform. This research, which is mainly based on talks and supplemented by document comparisons, aims to study the development results and experiences of the Foreign Affairs Office of Shaanxi Province in the context of administrative system reform, and tries to provide a case study for the administrative system reform of local foreign affairs departments.