This research investigates the relationship between Generative Artificial Intelligence (GAI), media content, and copyright laws. As GAI technologies continue to evolve and permeate various aspects of the media landscape, questions regarding the creation and protection of intellectual property have become paramount. The study aims to highlight the impact of GAI generated content, and the challenge it poses to the traditional copyright framework. Furthermore, the research addresses the evolving role of copyright laws in adapting to the dynamic landscape shaped by artificial intelligence. It investigates whether existing legal frameworks are equipped to handle the complexities introduced by GAI, or if there is a need for legislative and policy reforms. Ultimately, this research contributes to the ongoing discourse on the intersection of GAI, media, and copyrights, providing insights that can guide policymakers, legal practitioners, and industry stakeholders in navigating the evolving landscape of intellectual property in the age of artificial intelligence.
Nowadays, customer service in telecommunications companies is often characterized by long waiting times and impersonal responses, leading to customer dissatisfaction, increased complaints, and higher operational costs. This study aims to optimize the customer service process through the implementation of a Generative AI Voicebot, developed using the SCRUMBAN methodology, which comprises seven phases: Objectives, To-Do Tasks, Analysis, Development, Testing, Deployment, and Completion. An experimental design was used with an experimental group and a control group, selecting a representative sample of 30 customer service processes for each evaluated indicator. The results showed a 34.72% reduction in the average time to resolve issues, a 33.12% decrease in service cancellation rates, and a 97% increase in customer satisfaction. The implications of this research suggest that the use of Generative AI In Voicebots can transform support strategies in service companies. In conclusion, the implementation of the Generative AI Voicebot has proven effective in significantly reducing resolution time and markedly increasing customer satisfaction. Future research is recommended to further explore the SCRUMBAN methodology and extend the use of Generative AI Voicebots in various business contexts.
The main purpose of this paper was to examine the impact of generative artificial intelligence (AI) on employee well-being and work dynamics. Using qualitative methodology, three semi-structured interviews were conducted to investigate the implications of generative AI on employee outcomes such as efficiency, job satisfaction, ethical considerations, and work-life balance. The findings highlighted the potential benefits and risks associated with generative AI implementation in the workplace. The study contributed to the literature by adopting a qualitative approach, allowing in-depth exploration of individual experiences with generative AI in the workplace. The study discussed the implications for employers, employees, and society.
The demography of Saudi Arabia has been discussed many times but its conflict with the theories of transition and associated structural changes is unexplained. This research explains the demographic differentials stated as lag - real from theoretical – separately for the native and total population. This research developed demographic indicators revealing trends and patterns by adopting a secondary data analysis method, utilizing the General Authority for Statistics census data and other online data. The demographic transition of Saudi Arabia is in line with the theoretical contentions of pretransition and transition (early, mid, and late) stages but at definite time intervals. The absolute size, percentage change, and annual growth rate are explanatory for natives and are considered separately. Moreover, the structural population changes reveal transition stages from expansive to near expansive and constricting and stabilizing. Furthermore, broad age groups indicate rapid declines in the percentage of children, rapid increases in young adults, slow increases in older adults, and no changes in older persons. Even the sex ratio of natives is at par with other populations in transition (slightly above 100). Thus, it could be concluded that a demographic transition with structural changes as per theories: flawless growth rates with an expanding demographic dividend. At this juncture, the integration of migrants into society by endorsing family life and enabling social and demographic balance appears as imperative to improving the labor sector, productivity, and the image of the country in the international spheres for comparisons and benchmarking.
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