Introduction: Chatbots are increasingly utilized in education, offering real-time, personalized communication. While research has explored technical aspects of chatbots, user experience remains under-investigated. This study examines a model for evaluating user experience and satisfaction with chatbots in higher education. Methodology: A four-factor model (information quality, system quality, chatbot experience, user satisfaction) was proposed based on prior research. An alternative two-factor model emerged through exploratory factor analysis, focusing on “Chatbot Response Quality” and “User Experience and Satisfaction with the Chatbot.” Surveys were distributed to students and faculty at a university in Ecuador to collect data. Confirmatory factor analysis validated both models. Results: The two-factor model explained a significantly greater proportion of the data’s variance (55.2%) compared to the four-factor model (46.4%). Conclusion: This study suggests that a simpler model focusing on chatbot response quality and user experience is more effective for evaluating chatbots in education. Future research can explore methods to optimize these factors and improve the learning experience for students.

This study explored the competencies required for informal community leaders to effectively promote health within Thai communities, employing an exploratory sequential mixed-methods design. The qualitative phase, comprising in-depth interviews with thirteen community leaders, identified four critical domains of competency: basic health knowledge, communication skills, network building, and cultural awareness. These domains were subsequently validated through second-order confirmatory factor analysis, which confirmed their reliability and construct validity. The findings highlighted the pivotal role of these competencies in enabling community-led health promotion initiatives. This research provides a robust, evidence-based framework to inform the development of training programs, policy strategies, and targeted interventions aimed at enhancing health outcomes within Thai communities.

This study aims to investigate what influences local workers over the age of 40 to work and stay employed in oil palm plantations. 414 individuals participated in a face-to-face interview that provided the study’s primary source of data. Exploratory Factor Analysis was used to analyse the given data. The study revealed that factors influencing local workers over the age of 40 years to leave or continue working in oil palm plantations can be classified as income factors, internal factors and external factors. The income factor was the most significant factor as the percentage variance explained by the factor was 26.792% and Cronbach Alpha was high at 0.870. Therefore, the study suggested that the oil palm plantation managements pay more attention to income elements such as basic salary, wage rate paid to the workers and allowance given to the workers since these elements contribute to the monthly total income received by the workers and in turn be able to attract more local workers to work and remain in the plantations.