Purpose—Quality service plays a significant role in enhancing customer satisfaction and loyalty. The main objective of this research is to investigate the effect of Salalah port service quality on customer satisfaction. Design/methodology/approach—This paper used a quantitative research design. Data were collected from 300 repeated customer of Salalah Port in Oman. Statistical Package (SPSS) version 25.0 was used for analysis of data and adopted to test the hypothesized model. Findings—The research findings confirm the positive influence of the five dimensions of service quality – tangible, empathy, reliability, responsiveness, assurance (TERRA) on customer satisfaction. Originality/value—The findings of this study develop the literature by adding empirical research evidence that the TERRA of Salalah port service quality which have a significant effect on customer satisfaction. The result also provide evidence from the Arab region where the data and research in this region are limited.

Industrial plastics have seen considerable progress recently, particularly in manufacturing non-lethal projectile holders for shock absorption. In this work, a variety of percentages of alumina (Al2O3) and carbon black (CB) were incorporated into high-density polyethylene (HDPE) to investigate the additive material effect on the consistency of HDPE projectile holders. The final product with the desired properties was controlled via physical, thermal, and mechanical analysis. Our research focuses on nanocomposites with a semicrystalline HDPE matrix strengthened among various nanocomposites. In the presence of compatibility, mixtures of variable compositions from 0 to 3% by weight were prepared. The reinforcement used was verified by X-ray diffraction (XRD) characterization, and thermogravimetric analysis (TGA) and differential scanning calorimetry (DSC) were used for thermal property investigation. Alumina particles increased the composites’ thermal system and glass transition temperature. Mechanical experiments indicate that incorporating alumina into the matrix diminishes impact resistance while augmenting static rupture stress. Scanning electron microscopy (SEM) revealed a consistent load distribution. Ultimately, we will conduct a statistical analysis to compare the experimental outcomes and translate them into mathematical answers that elucidate the impact of filler materials on the HDPE matrix.

The history of organic polymers is a remarkable journey from the discovery of natural materials like rubber and silk to the development of sophisticated synthetic polymers that have transformed industries and modern life. This comprehensive review article presents a detailed account of the evolution of organic polymers. It begins with the early uses of natural polymers and explores key breakthroughs, including the invention of Bakelite, nylon, and neoprene. The theoretical foundations of polymer science, laid by Hermann Staudinger, are discussed, and the post-war surge in polymer development is examined, including the introduction of polyethylene, polypropylene, and PVC. Notable advances in polymer chemistry, such as isotactic polypropylene and silicone polymers, are highlighted. The article also delves into the development of high-performance polymers like Kevlar and carbon-based materials, offering insights into their applications. Moreover, it discusses the current trends in polymer science, emphasizing sustainability and biodegradability. As the world continues to rely on polymers for numerous applications, this review provides a historical perspective and a glimpse into the future of organic polymers, where innovations are expected to shape various aspects of technology, healthcare, and environmental protection.

The increasing epileptic electricity supply, mainly in the residential areas of Nigerian cities, has been linked to the incorrect knowledge of the numerous socio-economic and physical indices that influence household electricity usage. Most of the seemingly identified explanatory factors were done at macro level which does not give a clear estimate of this electricity demand. The thrust of the study is to analyse empirically the household electricity determinants in Nigerian cities with a view to evolving a more informed and sustainable energy policy decision. Multistage area cluster sampling method was adopted in the study where 769 copies of structured questionnaire were distributed to electricity users of prepaid meters in five major Nigerian cities. The research hypothesis was tested using the multiple linear regression statistical tool. The result revealed that nine variables which include age (r = 0.05, p-value: 0.05), household income (r = 0.00, p-value: 0.05), number of hours that people stay outside the house (r = 0.043, p-value: 0.05), number of teenagers at home, (r = 0.006, p-value: 0.01) number of electrical appliances (r = 0.016, p-value: 0.01), type of house (r = 0.012, p-value: 0.01), hours that the electrical appliances are used (r = 0.043, p-value: 0.05), weather condition, (r = 0.011, p-value: 0.05) and the location of the building (r = 0.045, p-value: 0.05) were significant in determining the household electricity consumption. Policies based on the findings will give energy and urban planners an empirical basis for accurate and robust forecasting of the determinants that influence household electricity consumption in Nigeria that is devoid of any speculation or unfounded predictions.