The purpose of this study is to investigate customer satisfaction with quality of service known as SERVQUAL improvement or service quality competitiveness in emerging markets. Using Indonesian government medical care as an example the author examines the satisfaction of patients. Information and data were collected through a survey of 399 BPJS users in Indonesia. All data were analyzed using Smart PLS. This study demonstrates that there is a negative value associated with the five-dimensional gap. As a result, the care provided to BPJS patients is below par. Specifically, the sensitivity dimension has the largest disparity at 0.15, while the physical evidence dimension has the smallest at 0.49. In order to raise the level of service provided, it may be necessary to take direct measures or examine tangible evidence. This study develops the relationship between different quality service models. There appears to be a substantial increase in the body of literature in the area of service quality, allowing for constant updates and the incorporation of the lessons learned from the experiences of the departed. These revised guidelines are intended to aid SERVQUAL study participants. The study gives practical support to academics and practitioners in directing service quality improvement through the use of data collected from large-scale surveys of patients and medical professionals as doctors in Indonesia.

To gain a deep understanding of maintenance and repair planning, investigate the weak points of the distribution network, and discover unusual events, it is necessary to trace the shutdowns that occurred in the network. Many incidents happened due to the failure of thermal equipment in schools. On the other hand, the most important task of electricity distribution companies is to provide reliable and stable electricity, which minimal blackouts and standard voltage should accompany. This research uses seasonal time series and artificial neural network approaches to provide models to predict the failure rate of one of the equipment used in two areas covered by the greater Tehran electricity distribution company. These data were extracted weekly from April 2019 to March 2021 from the ENOX incident registration software. For this purpose, after pre-processing the data, the appropriate final model was presented with the help of Minitab and MATLAB software. Also, average air temperature, rainfall, and wind speed were selected as input variables for the neural network. The mean square error has been used to evaluate the proposed models’ error rate. The results show that the time series models performed better than the multi-layer perceptron neural network in predicting the failure rate of the target equipment and can be used to predict future periods.

The performance of five cauliflower cultivars in conventional and alternative phytosanitary management—without the use of synthetic pesticides—was evaluated. Two experiments were conducted at Epagri, Ituporanga Experimental Station in February 2018 and 2019. A randomized block design with four repetitions was adopted, with twenty plants of each cultivar as plots. The seedlings were transplanted on millet and mucuna straw at a spacing of 0.5 m × 0.8 m. We evaluated agronomic yield, inflorescence quality, pest damage and plant diseases, especially bacterial and fungal rots. The cauliflower hybrids Vera, Verona and Serena stood out in productivity and quality, being the most indicated for sowing in off-season crops, in the Alto Vale do Itajaí region. The most productive cultivars were less damaged by bacterial diseases and defoliating caterpillars and without interference of whitefly infestation on yield. The results also reveal that it is possible to control pests and diseases with phytosanitary products of lower toxicity, i.e., with lower residues of synthetic pesticides.

The xanthorrhiza species of the genus Arracacia belongs to the Apiaceae family and is known for its ability to generate tuberous reservoir roots that are harvested annually and marketed fresh in South American countries such as Colombia, Brazil, Venezuela, Peru, Bolivia and Ecuador. In Colombia, arracacha is planted mainly in 15 departments and the regional cultivars are differentiated by the color of the leaves, petiole and tuberous root, the best known being amarilla común or paliverde, yema de huevo, and cartagenera. There are studies that have characterized regional materials by applying a limited number of descriptors, but they do not allow knowing the morphology and phenotypic differentiation of each one; therefore, their definition and characterization constitute a support in breeding programs that allow the efficient use of the genetic potential and increase the knowledge about the diversity of cultivars. Phenotypic characterization and description of three cultivars was performed during two production cycles (2016 and 2018) in two phases (vegetative and productive) applying 74 morphological variables (42 qualitative and 32 quantitative) organized in seven groups of variables: plant, leaf, leaflet, petiole, propagule, stock and tuberous root. A factorial analysis for mixed data (FAMD) was performed, which incorporated a multivariate analysis with all variables and identified 11 discriminant variables, 8 qualitative and 3 quantitative, which can be used in processes of characterization of arracacha materials. A morphological description of each cultivar was made, which means that this is the first complete characterization study of regional arracacha materials in Colombia.

The market demand for uniformity and productivity of commercial carrot roots has prioritized hybrid materials over open-pollinated varieties. In this sense, the objective of this work was to estimate the combining ability of carrot genitors for root productivity and resistance to leaf scorch. The experiments were conducted in Gama, DF, in the agricultural years 2012/13 and 2013/14. We evaluated 33 carrot hybrids, originated from crosses between three male-sterile populations, with 11 male-fertile S2 lines, all the genitors being of tropical origin. At 90 days after sowing, the severity of the leaf blight disease was estimated in the plots. At 100 days after sowing, harvesting was performed and root yield characters were evaluated. Analysis of variance and partial diallel analysis were performed for each year and jointly for both years. It was found that additive and non-additive genes are important in the manifestation of root yield and leaf blight resistance traits in carrot hybrids. The male-sterile parents with higher overall combining ability for root productivity are strains LM-649 and LM-650 and, among the male-fertile, strain LM-555-2-2. The best hybrids for root yield and leaf blight resistance are LM-649 × LM-555-11-1, LM-650 × LM-555-7-1 and LM-650 × LM-554-8-1.

Based on the characteristics of liquid lens sparse aperture imaging, a radiative multiplet array structure is proposed; a simplified model of sparse aperture imaging is given, and the analytical expression of the modulation transfer function is derived from the optical pupil function of the multiplet array structure; the specific distribution form of this multiplet array structure is given, and the structure parameters are approximated by the dimensionless method; the two types of radiative multiplet array structures are discussed, and the filling factor, redundancy, modulation transfer function and other characteristic parameters are calculated. The physical phenomena exhibited by the parametric scan are discussed, and the structural features and imaging characteristics of these two arrays are compared. The results show that the type-II structure with larger actual equivalent aperture and actual cutoff frequency and lower redundancy is selected when the average modulation transfer function and the IF characteristics of the modulation transfer function of the two structures are close to each other; the type-II structure has certain advantages in imaging; the conclusion is suitable for arbitrary enclosing circle size because the liquid lens-based multiplet array structure adopts dimensionless approximation parameters; compared with the composite toroidal structure, the radiative multiplet mirror structure has a larger actual cut-off frequency and actual equivalent aperture when the filling factor is the same.