Over the past twenty years, service organizations have adopted total quality management to enhance their service quality, significantly impacting business performance, customer satisfaction, and profitability. This study delves into policy development of sustainable quality management theory, benefits, and various service components, while reviewing its implementation in services industries and policy innovation. The concept of Sustainable Quality Management 4.0 (SQM 4.0) integrates sustainable management, traditional quality management, and Quality 4.0 principles to optimize resources, reduce environmental impacts, and enhance decision-making through Industry 4.0, IoT, AI, and big data analytics. The findings offer valuable framework and policy insights for managers and practitioners on quality management and service systems, providing an implementation framework for Sustainable Quality Management in the service sector. The paper outlines comprehensive elements and strategies for implementation as a SQM framework for attaining sustainable quality management in the services industry.

The purpose of this study is to explore factors influencing the blockchain adoption in agricultural supply chains, to make a particular focus on how security and privacy considerations, policy support, and management support impact the blockchain adoption intention. it further investigates perceived usefulness as a mediating variable that potentially amplifies the effects of these factors on blockchain adoption intention, and sets perceived cost as a moderating variable to test its influence on the strength and direction of the relationship between perceived usefulness and adoption intention. through embedding the cost-benefit theory into the integrated tam-toe framework and utilizing the partial least squares structural equation modeling (PLS-SEM) method, this study identifies the pivotal factors that drive or impede blockchain adoption in the agricultural supply chains, which fills the gap of the relatively insufficient research on the blockchain adoption in agriculture field. the results further provide empirical evidence and strategic insights that can guide practical implementations, to equip stakeholders or practitioners with the necessary knowledge to navigate the complexities of integrating cutting-edge technologies into traditional agricultural operations, thereby promoting more efficient, transparent, and resilient agricultural supply chains.

The rise of online gambling in Indonesia has emerged as a significant public health concern, driven by various psychological, social, and regulatory factors. Despite stringent laws prohibiting gambling, the accessibility and appeal of online platforms have led to increased participation, particularly among young adults. This phenomenon is characterized by a paradoxical sense of control that users feel while gambling online, which can lead to compulsive behaviors and addiction. The structural characteristics of online gambling platforms, including fast-paced games and easy accessibility, further exacerbate this issue. Social influences, particularly through social media and peer interactions, normalize gambling behaviors, making them more appealing to adolescents. Mental health issues, such as anxiety and depression, are closely linked to online gambling addiction, as individuals may use gambling as a coping mechanism. The COVID-19 pandemic has intensified these challenges, with many individuals turning to online gambling for entertainment during lockdowns. To address the growing prevalence of online gambling addiction, comprehensive regulatory frameworks are needed, alongside responsible gambling initiatives and public awareness campaigns. Collaboration among stakeholders, including government agencies, healthcare providers, and gambling operators, is crucial for effective intervention. Continuous monitoring and evaluation of online gambling trends will inform future policies and help identify emerging risks. By adopting a multifaceted approach, Indonesian policymakers and stakeholders can work towards minimizing the risks associated with online gambling and fostering a healthier environment for its citizens.

The Malaysian government’s heightened focus on Technical and Vocational Education and Training (TVET) reflects a strategic move towards economic and social development, particularly in addressing youth unemployment. Recognizing the potential of TVET to contribute to these goals, there is a specific emphasis on enhancing the marketability of women in the workforce from the current 62 percent to an ambitious 95 percent. However, a notable gender gap persists in entrepreneurial pursuits within the TVET sector in Malaysia, with female representation lagging. To bridge this gap, this study aims to construct a comprehensive framework that nurtures future-ready female TVETpreneur talent. This initiative aligns with the Malaysian Higher Education Blueprint, 2021–2025, i.e., fostering a diverse and innovative workforce. An extensive literature survey was conducted to identify the factors influencing female TVET students’ entrepreneurial intention. The literature revealed that social psychological and organizational approaches are commonly used to explore and analyze the relationship between the influence of female TVET students’ talents and behavior, their exposure to entrepreneurship, mentorship and support programs, role models in TVET, curriculum design, and access to resources. A comprehensive theoretical framework was developed based on these findings, which offers significant insights related to enhancing TVET opportunities for women and advancing Malaysia’s economic and social development goals in a sustainable way.