The integration of chatbots in the financial sector has significantly improved customer service processes, providing efficient solutions for query management and problem resolution. These automated systems have proven to be valuable tools in enhancing operational efficiency and customer satisfaction in financial institutions. This study aims to conduct a systematic literature review on the impact of chatbots in customer service within the financial sector. A review of 61 relevant publications from 2018 to 2024 was conducted. Articles were selected from databases such as Scopus, IEEE Xplore, ARDI, Web of Science, and ProQuest. The findings highlight that efficiency and customer satisfaction are central to the perception of service quality, aligning with the automation of the user experience. The bibliometric analysis reveals a predominance of publications from countries such as India, Germany, and Australia, underscoring the academic and practical relevance of the topic. Additionally, essential thematic terms such as “artificial intelligence” and “advanced automation” were identified, reflecting technological evolution in this field. This study provides significant insights for future theoretical, practical, and managerial developments, offering a framework to optimize chatbot implementation in highly regulated environments.

Rising fuel prices can affect driver behavior and thus the number of accidents, which is a key road safety issue. The aim of this paper was to assess and quantify the relationship between fuel prices (FP) and the number of road accidents in Europe. Content analysis of statistics from the countries was used to collect data, which were examined using Ramsey resets and Poisson distributions and then processed using negative binomial regression (NB), cluster analysis and visualization using contour plots. The results show that in Germany and Poland there is a statistically significant low negative correlation between fuel price and the number of traffic accidents, while in the Czech Republic and Denmark the relationship is weaker and statistically insignificant. In Iceland, no significant correlation was found. The contribution of this paper is to provide important insights that can be used in the development of transport policies and regulations to improve road safety. The main limitations include the difficulty of data collection, as many countries do not publish detailed statistics, and the low number of accidents in Iceland, which makes it impossible to perform a robust analysis for this country and may cause generalization of the results.

In today’s fast-moving, disrupted business environment, supply chain risk management is crucial. More critically, Industry 4.0 has conferred competitive advantages on supply chains through the integration of digital technologies into manufacturing and logistics, but it also implies several challenges and opportunities regarding the management of these risks. This paper looks at some ways emerging technologies, especially Artificial Intelligence (AI), help address pressing concerns about the management of risk and sustainability in logistics and supply chains. The study, using a systemic literature review (SLR) backed by a mapping study based on the Scopus database, reveals the main themes and gaps of prior studies. The findings indicate that AI can substantially enhance resilience through early risk identification, optimizing operations, enriching decision-making, and ensuring transparency throughout the value chain. The key message from the study is to bring out what technology contributes to rendering supply chains resilient against today’s uncertainties.

The achievement of sustainable development in Kenya has been hindered by the prevalence of HIV. The effects of HIV on sustainable development have been given less academic attention. HIV prevalence prevents people from achieving good health and well-being, which then makes them unable to conduct activities that lead to sustainable economic growth. The paper found that the prevalence of HIV causes economic hardship, destroys human capital development and human resources by reducing life expectancy and increasing mortality rates. It was equally found that the prevalence of HIV undermines social stability and mobility, reduces economic investments, influences food insecurity and makes people vulnerable. The paper found that the prevalence of HIV reduces labor supply and productivity, increases the cost of health services, promote inequality and poverty. The paper found that the prevalence of HIV was caused by the failure to integrate religion, culture and science infrastructure to achieve a holistic treatment acceptance and adherence that would overcome all misconceptions people have towards the disease. The paper found that while science provides effective HIV treatments, religious and cultural perspectives often shape community attitudes toward the disease. It was found that engaging religious and cultural as well as health workers or health advocates can help reduce stigma and promote ART adherence by aligning treatment messages with faith-based principles. The paper found that the integration that incorporates religion, culture, and science into HIV interventions would promote a more inclusive healthcare system that respects diverse beliefs while ensuring evidence-based treatment is accessible and widely accepted. The study was conducted through a qualitative methodology. Data was collected from secondary sources that included published articles, books and occasional papers as well as reports. Collected data was interpreted and analyzed through document analysis techniques.

Promoting travelling intention within social media is significant for stakeholders to grasp a new tourism market and cultivate a new model for development of tourism industry. This study aims to understand path of destination image affecting travelling intention, and to investigate the mediation role of perceived value, furthermore, to uncover the role of moderator of situational involvement. This paper conducts a survey on tourists visiting Guilin, collecting 435 questionnaires, and uses the structural equation modeling method to explore how the image of the tourism destination affects tourists’ willingness to travel. The research results indicate that cognitive image, emotional image, and projected image all have a significant positive impact on perceived value, perceived value as a significant mediator to bridge the relationship among the destination image and tourists’ travel intention. Furthermore, situational involvement plays a negative moderating role in the mediating effect of emotional value. This study endeavor will serve to enrich the understanding of perceived value theory, destination image theory, and tourism consumer behavior theory. It will also provide theoretical foundations and policy recommendations for guiding tourism consumer behavior, analyzing destination image perception, and destination marketing.

Industrial plastics have seen considerable progress recently, particularly in manufacturing non-lethal projectile holders for shock absorption. In this work, a variety of percentages of alumina (Al2O3) and carbon black (CB) were incorporated into high-density polyethylene (HDPE) to investigate the additive material effect on the consistency of HDPE projectile holders. The final product with the desired properties was controlled via physical, thermal, and mechanical analysis. Our research focuses on nanocomposites with a semicrystalline HDPE matrix strengthened among various nanocomposites. In the presence of compatibility, mixtures of variable compositions from 0 to 3% by weight were prepared. The reinforcement used was verified by X-ray diffraction (XRD) characterization, and thermogravimetric analysis (TGA) and differential scanning calorimetry (DSC) were used for thermal property investigation. Alumina particles increased the composites’ thermal system and glass transition temperature. Mechanical experiments indicate that incorporating alumina into the matrix diminishes impact resistance while augmenting static rupture stress. Scanning electron microscopy (SEM) revealed a consistent load distribution. Ultimately, we will conduct a statistical analysis to compare the experimental outcomes and translate them into mathematical answers that elucidate the impact of filler materials on the HDPE matrix.