The study sheds light on how service quality aspects affect customer satisfaction in the Saudi banking sector’s particular socio-cultural setting. Thus, the study examines the role of service quality dimensions on customer satisfaction in the banking industry of Saudi Arabia. The study examined how reliability, assurance, empathy, tangibility, and responsiveness affect customer satisfaction in the Saudi Arabian banking market using 250 bank clients. 250 Saudi bank customers completed a standardised questionnaire. These were normal bank customers with proper bank accounts. IBM SPSS correlational and multiple regression analysis investigated variable connections. The study found a significant favourable influence of reliability on customer satisfaction. However, assurance was not significant. Empathy had a significant impact on customer satisfaction. Tangibility shown a significant impact on customer satisfaction. Responsiveness was not significant. The study emphasises on reliability, empathy, and physical service delivery to boost banking customer happiness. The study found 3 of 5 service quality factors to be significant predictors. Service empathy, tangibility, and reliability greatly impacted customer satisfaction. Managers in Saudi banking should prioritize reliability, empathy, and tangibility to boost customer satisfaction. To keep customers happy, managers should monitor these service quality dimensions and adjust strategies based on feedback. Technology can improve service quality by streamlining processes and personalizing experiences.

The study examines the impact of COVID-19 on the economies of Gulf Corporation Council (GCC) member states. The event study methodology was used to analyze Cumulative Abnormal Return (CAR) of GCC member states’ stock indexes: Kuwait Stock Exchange Index (KSE), Dubai Financial Market Index (DFM), Saudi Arabia Tadawul Index (TASI), Qatar Exchange Index (QE), Bahrain All Share Index (BHB), Oman’s Muscat Stock Exchange Index (MSM), Abu Dhabi Stock Exchange Index (ADX) while the S&P GCC Composite Index was used as a reference. Data obtained from 28 July 2019 to 27 July 2020, and 1 March 2020, designated as the event day, abnormal returns (AR) and cumulative average abnormal returns (CAARs) were examined across various time intervals. The findings reveal significant market reactions to the pandemic, characterized by fluctuations in abnormal returns and CAARs. Statistically significant abnormal returns and CAARs during certain time periods underscore the dynamic nature of market responses to the COVID-19 event. These results provide valuable insights for policymakers and market participants seeking to understand and navigate the economic implications of the pandemic on GCC economies. The study recommends that other GCC states, particularly Oman, consider the policies undertaken by Qatar, UAE, and Saudi Arabia, to avoid a long economic crisis.

This research aims to analyze the strategic role of the Islamic organizations Muhammadiyah and Al-Washliyah in the electoral dynamics of North Sumatra. The background for this study stems from the significant influence these organizations hold in the social, educational, and political spheres of the region, leveraging their extensive membership base and organizational structure. The urgency of this research arises from the need to understand how religious organizations shape political outcomes, which is crucial for developing more inclusive governance strategies. Employing a qualitative descriptive methodology, this study explores how these organizations mobilize support during elections and influence policies through their educational and social programs. Findings reveal that Muhammadiyah and Al-Washliyah effectively utilize mass mobilization and social movement theories to maintain their influence in the political landscape of North Sumatra, subtly navigating and shaping local politics through strategic engagement and advocacy.

Every sector must possess the ability to identify potential dangers, assess associated risks, and mitigate them to a controllable extent. The mining industry inherently faces significant hazards due to the intricate nature of its systems, processes, and procedures. Effective risk control management and hazard assessment are essential to identify potential adverse events that might lead to hazards, analyze the processes by which these occurrences may transpire, and estimate the extent, importance, and likelihood of negative consequences. (1) The stage of industrial hazard analysis assesses the capability of a risk assessment process by acknowledging that hidden hazards have the potential to generate dangers that are both unknown and beyond control. (2) To mitigate hazards in mines, it is imperative to identify and assess all potentially dangerous circumstances. (3) Upon conducting an analysis and evaluation of the safety risks associated with identified hazards, the acquired knowledge has the potential to assist mine management in making more informed and effective decisions. (4) Frequently employed methods of data collection include interrogation of victims/witnesses and collection of information directly from the accident site. (5) After conducting a thorough analysis and evaluation of the safety hazards associated with hazard identification, the dataset has the potential to assist mine management in making more informed decisions. The study highlights the critical role of management in promoting a strong safety culture and the need for active participation in health and safety systems. By addressing both feared and unknown risks, educating workers, and utilizing safety-related data more effectively, mining companies can significantly improve their risk management strategies and ensure a safer working environment.

Socrates argues that individuals can continue to behave morally when trying to explore virtue, distinguishing between copying a moral person’s actions and acting on the basis of virtue itself. This study proves the limitations of South Korea’s moral education, which values moral knowledge as a driver of moral behavior, by analyzing the art of measurement presented by Socrates as a method of recognizing virtue. Consequently, Protagoras was examined to identify the characteristics of the art of measurement, and “all pleasure is good” and “knowledge directly drives action” was problematized. The study concluded that moral knowledge is not a decisive factor in guiding moral behavior in the right direction.