The purpose of this study is to investigate customer satisfaction with quality of service known as SERVQUAL improvement or service quality competitiveness in emerging markets. Using Indonesian government medical care as an example the author examines the satisfaction of patients. Information and data were collected through a survey of 399 BPJS users in Indonesia. All data were analyzed using Smart PLS. This study demonstrates that there is a negative value associated with the five-dimensional gap. As a result, the care provided to BPJS patients is below par. Specifically, the sensitivity dimension has the largest disparity at 0.15, while the physical evidence dimension has the smallest at 0.49. In order to raise the level of service provided, it may be necessary to take direct measures or examine tangible evidence. This study develops the relationship between different quality service models. There appears to be a substantial increase in the body of literature in the area of service quality, allowing for constant updates and the incorporation of the lessons learned from the experiences of the departed. These revised guidelines are intended to aid SERVQUAL study participants. The study gives practical support to academics and practitioners in directing service quality improvement through the use of data collected from large-scale surveys of patients and medical professionals as doctors in Indonesia.

The performance of five cauliflower cultivars in conventional and alternative phytosanitary management—without the use of synthetic pesticides—was evaluated. Two experiments were conducted at Epagri, Ituporanga Experimental Station in February 2018 and 2019. A randomized block design with four repetitions was adopted, with twenty plants of each cultivar as plots. The seedlings were transplanted on millet and mucuna straw at a spacing of 0.5 m × 0.8 m. We evaluated agronomic yield, inflorescence quality, pest damage and plant diseases, especially bacterial and fungal rots. The cauliflower hybrids Vera, Verona and Serena stood out in productivity and quality, being the most indicated for sowing in off-season crops, in the Alto Vale do Itajaí region. The most productive cultivars were less damaged by bacterial diseases and defoliating caterpillars and without interference of whitefly infestation on yield. The results also reveal that it is possible to control pests and diseases with phytosanitary products of lower toxicity, i.e., with lower residues of synthetic pesticides.

The development status of flat panel solar water heater and the composition of water heater are described. The solar radiation in three typical weather conditions of sunny, cloudy and rainy days is studied. The hot water temperature, heat and heat collector efficiency are studied. The results show that the influence of the weather on the solar irradiance is large, and the irradiance has a great influence on the water temperature.

In the modern economy, non-financial reporting has become an essential tool for evaluating the social performance of companies. This article explores the importance of non-financial reporting as a central element in assessing sustainable performance, focusing on analyzing sustainability reports published by 20 companies listed on the Bucharest Stock Exchange (BVB). The study examines how these companies approach environmental, social, and governance (ESG) aspects in their reports and what is the relationship between these aspects and financial reporting indicators. Through the statistical analysis of the non-financial reports published by companies participating in the study with the help of the Pearson coefficient and the regression equations, the correlation between the financial and non-financial indicators is determined in order to validate the research hypotheses. The results indicate increased attention to transparency and social responsibility, highlighting the correlation between sound reporting practices and cooperative performance by combining social and environmental aspects with financial information. The research also highlights the challenges encountered in the reporting process and the level of compliance with international sustainability standards.