The integration of chatbots in the financial sector has significantly improved customer service processes, providing efficient solutions for query management and problem resolution. These automated systems have proven to be valuable tools in enhancing operational efficiency and customer satisfaction in financial institutions. This study aims to conduct a systematic literature review on the impact of chatbots in customer service within the financial sector. A review of 61 relevant publications from 2018 to 2024 was conducted. Articles were selected from databases such as Scopus, IEEE Xplore, ARDI, Web of Science, and ProQuest. The findings highlight that efficiency and customer satisfaction are central to the perception of service quality, aligning with the automation of the user experience. The bibliometric analysis reveals a predominance of publications from countries such as India, Germany, and Australia, underscoring the academic and practical relevance of the topic. Additionally, essential thematic terms such as “artificial intelligence” and “advanced automation” were identified, reflecting technological evolution in this field. This study provides significant insights for future theoretical, practical, and managerial developments, offering a framework to optimize chatbot implementation in highly regulated environments.

The problem of flooding in the capital is still classified as a classic problem, but this problem still continues to emerge and becomes a trending problem during the rainy season in urban weather. This research aims to analyze the effectiveness of governance collaboration in overcoming the Jakarta flood problem. This research uses qualitative analysis and a content analysis approach. This research found that flood management using a collaborative governance approach was running optimally, the involvement of the private sector and the community was a good and rare synergy. support from international funding sources is used with effective management with the aim of using the budget on target. In the end, this research concludes that collaborative governance in Jakarta flood management is carried out optimally but requires sustainable collaborative efforts. This research has limitations in reaching the involvement of personal actors as a source of supporting information in disaster mitigation studies. Further research requires a more comprehensive discussion by reviewing the involvement of important actors in flood disaster mitigation.

Under the concept of green development, enterprises will face more environmental constraints. Whether government environmental regulation (ER) can effectively promote corporate environmental performance (CEP) has not yet been unified among scholars, and few studies have conducted bibliometric analysis on ER and CEP. Based on the above, this study has three purposes: first, to fill the research gap by analyzing and visualizing 72 articles on ER and CEP through Biblioshiny and VOSviewer; second, to help scholars easily understand the research development and quickly find promising research directions; and lastly, to enable the government and corporate managers gain a more comprehensive view of ER’s impacts on CEP, which can assist in policy making and business management. The research found that: (a) the number of articles and citations in the field is on the rise. China is the most academically influential country in terms of publications, citations, and collaborations. Journal of Cleaner Production is the top-ranked journal. Ramanathan R, Testa F, and Zhang Y are the top three authors. Environmental management, sustainability, and China are the most popular keywords. Collaboration between authors, institutions, and countries is relatively weak and isolated. (b) ER and CEP have three emerging clusters: Climate Change, FDI, as well as Environmental Awareness, and three core clusters: Environmental Management, Data Envelopment Analysis, and Economic Analysis. The evolution of themes shows a trend from decentralized to centralized and then back to decentralized. (c) Future research can take the Regulatory Framework, Green Technological Innovation, and Environmental Management System as breaking points.

This study explores the impact of technological innovations on audit transparency, objectivity, and assurance. The study employs a systematic literature review methodology, analyzing a wide range of scholarly articles, research papers, and reports to synthesize the findings. The methodology involved identifying keywords, conducting comprehensive searches in academic databases, and evaluating the selected literature. The study identifies key themes on how technological innovations impact audit practices through analysis of the literature. The impacts of technology include enhanced audit transparency through improved documentation capabilities, real-time reporting, and increased stakeholder engagement. Technological advancements bolster audit objectivity by automating repetitive tasks, facilitating advanced data analysis, and promoting standardized audit procedures. However, the analysis highlighted challenges associated with the use of technology in audits including complex technology implementation and the potential for biases. This research study contributes to the existing body of knowledge by consolidating relevant research and insights on the subject matter.

Decentralized cryptocurrencies, such as bitcoin, use peer-to-peer software protocol, disintermediating the traditional intermediaries that used to be banks and other financial intermediaries, effectuating cross-border transfer. In fact, by removing the requirement for a middleman, the technology has the potential to disrupt current financial transactions that rely on a trusted authority or intermediary operator. Traditional financial regulation, primarily based on the command-and-control approach, is ill-suited to regulating decentralized cryptocurrencies. The present paper aims to investigate the policy option most suitable for regulating decentralized cryptocurrencies. The study employs content analysis method to effectuate the purpose of the study. The paper argues that the combination of both direct and indirect regulatory approaches would be a feasible option for regulating decentralized cryptocurrencies. The absence of centralized authority and the borderless nature of decentralized cryptocurrencies would make them antithetical to centralized direct regulation. Therefore, the findings of the study suggest that regulators should focus on regulating intermediaries bridging the connection between the online world (crypto ecosystem) and the physical world (the point of converting crypto into fiat money). These intermediaries can work as passive actors or surrogate regulators who are indirectly responsible for implementing policy options on behalf of the central authority.

The paper assesses the threshold at which climate change impacts banking system stability in selected Sub-Saharan economies by applying the panel threshold regression on data spanning 1996 to 2017. The study found that temperature reported a threshold of −0.7316 ℃. Further, precipitation had a threshold of 7.1646 mm, while the greenhouse gas threshold was 3.6680 GtCO2eq. In addition, the climate change index recorded a threshold of −0.1751%. Overall, a non-linear relationship was established between climate change variables and banking system stability in selected Sub-Saharan economies. The study recommends that central banks and policymakers propagate the importance of climate change uncertainties and their threshold effects to banking sectors to ensure effective and stable banking system operations.