Given its insular geographic location, Taiwan inherently benefits from a natural advantage in developing its shipping industry, positioning it as a critical sector for the nation’s economic advancement. The shipping industry operates within a highly competitive maritime market, wherein ocean freight forwarders provide services on a global scale, thus classifying them within the international transportation and logistics industry. The global competition from logistics peers renders the services highly substitutable. This study breaks new ground by integrating the SERVQUAL scale with advanced methodologies such as the Analytic Hierarchy Process (AHP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) to assess and enhance service quality in the shipping industry. By segmenting the five dimensions of SERVQUAL, the study delineates 19 specific evaluation indicators. The expert questionnaires developed and analyzed through AHP and DEMATEL reveal a previously unidentified link between specific service quality dimensions and customer satisfaction. The findings from this analysis offer crucial insights into the critical success factors (CSFs) of service quality and their causal interrelationships, thereby establishing a model for service standards. By leveraging the identified CSFs and understanding the causal relationships among these key factors, ocean freight forwarders can enhance and optimize their value propositions and resources. This proactive approach is expected to significantly improve service quality, fortify core competitiveness, and elevate customer support and satisfaction levels, ultimately leading to an increased market share and ensuring sustainable business operations.

On 17 February 2008, Kosovo declared its independence from Serbia, receiving recognition from over half of the UN member states, the majority of the European Union, Council of Europe and NATO member states, as well as the most industrialized states in the global economic forum. However, Kosovo did not receive recognition from Serbia, China, Russia, India, certain states with diplomatic grievances with the USA, communist dictatorial states like North Korea, and five EU member states, including Romania, Greece, Cyprus, Slovakia, and Spain. This article focuses on Spain’s possibilities and reasons for recognizing Kosovo or not. Using qualitative methodology, five university professors—two from Madrid, one from Barcelona, and two Kosovar professors, one from the University of Pristina and the other from the University of Winchester, England—were interviewed with open-ended questions in November-December 2023. The research identified opportunities and reasons for Spain’s hesitation in recognizing Kosovo, including Spain’s domestic context, historical relations with the Western Balkans and the newly formed countries after the dissolution of Yugoslavia in the early 1990s, as well as the European and international political context. The research results show that Spain has been hesitant to recognize new states quickly, not only in the case of Kosovo, due to the context of autonomist aspirations within Spain and reluctance to draw parallels between Kosovo and Spain’s autonomous regions.

To achieve the electrification of private vehicles, it is urgent to develop public charging infrastructure. However, choosing the most beneficial type of public charging infrastructure for the development of a country or region remains challenging. The municipal decision’s implementation requires considering various perspectives. An important aspect of energy development involves effectively integrating and evaluating public charging infrastructure. While car charging facilities have been thoroughly studied, motorcycle charging facilities have been neglected despite motorcycles being a vital mode of transportation in many countries. The study created a hybrid decision-making model to evaluate electric motorcycle charging infrastructure. Firstly, a framework for evaluating electric motorcycle charging infrastructure was effectively constructed through a literature survey and expert experience. Secondly, decision-makers’ opinions were gathered and integrated using Bayesian BWM to reach a group consensus. Thirdly, the performance of the alternative solutions was evaluated by exploring the gaps between them and the aspiration level through modified VIKOR. An empirical analysis was conducted using examples of regions/countries with very high rates of motorcycle ownership worldwide. Finally, comparative and sensitivity analyses were conducted to demonstrate the practicality of the proposed model. The study’s findings will aid in addressing municipal issues and achieving low-carbon development objectives in the area.

North Korea has been isolated from the international community because of high-intensity sanctions. Nonetheless, research on North Korea should continue so that we are prepared not for contingencies that may occur because of sudden political changes in that country, as occurred after the unification of Germany and dissolution of the Soviet Union, and also to cope with future risks and threats wisely. This study conducted a quantitative survey regarding “inter-Korean cooperation in science and technology,” targeting experts at the Korean government-funded research institutes. As a qualitative survey, focus group interviews (FGI) were conducted to gain insights into the possibilities, considerations, and procedures for inter-Korean cooperation in science and technology. This study is the first to conduct quantitative research on inter-Korean exchange and cooperation in science and technology and shows significant statistical results.

The sustainability of the creative industry through creative-based tourism in the Laweyan Tourism Village requires the support of a sustainable and inclusive development model for local communities. This research aims to present the design of a tourist village development model that applies the eco-cultural city concept as a Surakarta City Perspective through creative-based tourism towards creative industries. This research uses a qualitative approach with a descriptive exploratory method. Data collection techniques use interviews with key informants. Empirical observation using cultural mapping as identification of physical mapping of spatial layout, build ings and environment, as well as cultural landscapes for tangible and intangible cultural assets of the community in the local landscape in the Laweyan tourist village. Content analysis is applied as a research data analysis method. The research results provide an overview of the design of the creative-based tourism village development model towards a sustainable creative industry including aspects attraction, accessibility, amenities, and ancillary, and green tourism. Model design requires commitment and participation from the government and private sector in collaborating with sustainable tourist village development forums.