International Journal of Mathematics and Systems Science 2024, 7(8); https://doi.org/10.18686/ijmss.v7i8.8575

This article discusses the standardization of services for special groups in natural museums. We have analyzed the importance of providing standardized services for special groups, reviewed the current status of special group services, and pointed out the main challenges faced. Taking the British Museum as an example, we introduced its significant achievements in terms of service equality, accessible physical environment design, and intellectual accessibility measures. By drawing on international advanced experience and combining with the actual situation in China, we propose a framework for building a standardized system of special group services, including standardization of service content, methods, and quality. In addition, this article proposes implementation strategies and safeguard measures, such as strengthening personnel training, developing standardized service processes, establishing an evaluation index system, and cooperation mechanisms. The aim is to improve the quality of natural museum services and ensure the basic cultural rights and interests of special groups.