This article explores the dynamic and complex regulatory landscape of cargo transportation in the United Arab Emirates (UAE). As a critical hub in global trade, the UAE’s approach to cargo transportation not only impacts its economic landscape but also has broader implications for international logistics and trade. When the authors speak about air cargo, a very prominent characteristic comes to mind, that is, the ‘speed’ at which goods are transported from one point to another in a world which is fueled by time-based competition which connects leading suppliers, smaller businesses to consumers within a complicated global supply chain operating within networks. The authors aim to examine the current regulatory framework governing cargo operations, highlighting key events contributing to the growth of cargo transportation in recent years within the UAE, shedding light on the central regulatory bodies and key players in the UAE which contribute to the chain of transporting cargo and shipments in the UAE. This study will also briefly compare the standards applied in the UAE with international norms. It delves into the implications of existing regulations on various facets of trade and logistics, including compliance challenges faced by businesses. The article identifies specific challenges in the regulatory setting, such as safety, environmental considerations and the integration of emerging technologies. Furthermore, it distinguishes between the flexible and rigid aspects of these regulations, analyzing their impact on the industry. Looking ahead, the article forecasts emerging trends and potential shifts in regulatory policies, emphasizing the need for adaptability and forward-thinking in policymaking. The aim is to provide a comprehensive overview of the UAE’s regulation of the cargo transportation landscape. The present study offers insights into its current status, challenges, and future directions, thereby contributing to policy development in this vital sector. New research examining the UAE’s cargo regulations reveals significant gaps that could stall its ambitions of becoming a leading cargo transportation global hub. The study identifies shortcomings in regulations related to cargo transportation in the UAE and its efficiency. These areas, along with potential inflexibility in the current system, pose challenges to the UAE to compete effectively in the time-sensitive world of cargo shipments.

This research investigates the relationship between the quality of airline services, customer satisfaction, and brand loyalty with low-cost airlines in Bangkok’s aviation business. It uses structural equation modeling (SEM) to examine the replies of 521 passengers. The study demonstrates a robust and favorable correlation between the quality of service and customer satisfaction, with a direct impact coefficient of 0.961. Furthermore, service quality directly (0.708) and indirectly (0.284) impact brand loyalty. These impacts are mediated by customer satisfaction, which directly affects brand loyalty with a correlation of 0.296. The model explains 92.3% and 99.0% of the variation in customer satisfaction and brand loyalty, respectively, suggesting a robust and reliable match. The demographic study reveals that the predominant group of participants consists of well-educated, middle-income women who regularly use airline services. These results highlight the importance of service quality in improving customer satisfaction and promoting brand loyalty among travelers. Airlines should emphasize the ongoing enhancement of service quality and customer satisfaction to sustain their competitive edge. This research enhances the existing body of knowledge by emphasizing the intermediate function of customer satisfaction and presenting detailed observations relevant to Bangkok’s aviation industry, providing guidance for infrastructural development and investment. It also offers practical suggestions for managing service quality and implementing customer retention strategies.