The process management variable and the service quality variable date most prominently from the beginning of the last century, and therefore, in organizations from different parts of the world, whose search was to contribute effectively to administrative tasks, facing the challenges of constant changes and evaluations. In Peru, both variables were implemented since 2018, by technical standards, in order to contribute and improve public institutional work. Thus, the objective was to know the most outstanding characteristics of process management and service quality, using studies from different entities at the ecumenical level and revealing their main benefits of application and contribution. Furthermore, based on the systematic and methodical review of scientific articles from databases indexed to multiple journals, which are registered and organized in databases such as WOS and SCOPUS, thus theorizing their authors and perspectives. For this study, the documentary analysis technique and the data collection guide were considered as an instrument; in accordance with the PRISMA method. Finally, it is concluded that process management are methods available in an organization to provide effective results using resources efficiently, with dimensions of analysis, monitoring, and process improvements, contributing to organizational and strategic productivity; Likewise, the quality of the service is user satisfaction when judging the value of some service, dimensioning, analyzing needs, as well as evaluating, supervising and improving the service, fulfilling needs with knowledge of their expectations.

The national park with Chinese characteristics is the highest level of protection of a kind of natural protection, its establishment marks the park will implement the strictest ecological protection means. It is of great value to construct the utilization system of national park resources under the new natural protected area system in the new era to avoid the misunderstanding of “ecological protection only” and explore how to carry out the sustainable utilization of resources in the reform of national park system and mechanism. According to the analytic hierarchy process (AHP) and Delphi method, the evaluation framework, indicators, reference standards and weights of resource utilization under the national park system were determined in combination with the requirements of constructing the protected natural area system and the total value of resource ecosystem services (including harvest value, existence value and future value). Based on the application research of Bawangling zone of Hainan Tropical Rainforest National Park, the optimal resource utilization system in the future was proposed, and two optimization strategies of ecological adjustment of resource utilization system and construction of suitable resource utilization system were put forward.

Small watershed ecological compensation is an important economic means to solve the contradiction between protecting the ecological environment and developing the economy. Taking the Changtian small watershed in the Xixiu District of Anshun City as an example, this paper uses the ecological service function value method to roughly calculate the ecological service function value of the small watershed ecosystem: the ecological service function value of the Changtian small watershed is 913.586 million yuan, and the total amount of ecological compensation is 11.6245 million yuan, of which the farmland system compensation is 1.3194 million yuan, the forest system compensation is 7.5336 million yuan, and the water system compensation is 256,000 yuan, The compensation for the fruit forest system is 2,515,500 yuan. Based on the value of ecosystem service function, the compensated and non-compensated ecosystem service functions are distinguished, and the equivalent factors that different ecosystems can provide compensated ecosystem functions are expressed, so that the determination of ecological compensation amount is scientific and more accurate, and then provides a basis for the determination of ecological compensation standard of the small watershed.