Over the past twenty years, service organizations have adopted total quality management to enhance their service quality, significantly impacting business performance, customer satisfaction, and profitability. This study delves into policy development of sustainable quality management theory, benefits, and various service components, while reviewing its implementation in services industries and policy innovation. The concept of Sustainable Quality Management 4.0 (SQM 4.0) integrates sustainable management, traditional quality management, and Quality 4.0 principles to optimize resources, reduce environmental impacts, and enhance decision-making through Industry 4.0, IoT, AI, and big data analytics. The findings offer valuable framework and policy insights for managers and practitioners on quality management and service systems, providing an implementation framework for Sustainable Quality Management in the service sector. The paper outlines comprehensive elements and strategies for implementation as a SQM framework for attaining sustainable quality management in the services industry.

This study investigates the core competencies essential for product designers to excel in cross-cultural global markets, with particular emphasis on implications for human resource development and organizational leadership. As design practices increasingly transcend cultural and geographical boundaries, designers are required to integrate advanced technical proficiency, creative problem-solving, technological adaptability, and cultural intelligence to create inclusive, socially responsible, and market-relevant products. Employing a mixed-methods approach—including focus groups and surveys with design professionals, industry executives, and academic leaders—the research identifies key competencies such as flexibility, intercultural communication, ethical integrity, and systems thinking. The findings underscore the necessity of balancing technical expertise with emotional intelligence and transformational leadership capabilities to effectively lead diverse, cross-functional teams. These competencies contribute significantly to fostering innovation, enhancing employee well-being and job satisfaction, and strengthening organizational resilience, thereby supporting sustainable human resource strategies. Furthermore, the study highlights the importance of continuous professional development and lifelong learning in cultivating culturally competent and ethically driven design talent. The insights offer strategic guidance for human resource professionals, organizational leaders, and educational institutions aiming to develop adaptive, inclusive, and future-ready design capabilities aligned with evolving global demands.

This paper assesses South Africa’s massive infrastructure drive to revive growth and increase employment. After years of stagnant growth, this is now facing a deep economic crisis, exacerbated by the COVID-19 pandemic. This drive also comes after years of weak infrastructure investment, widening the infrastructure deficit. The plan outlines a R1 trillion investment drive, primarily from the private sector through the Infrastructure Fund over the next 10 years (Government of South Africa, 2020). This paper argues that while infrastructure development in South Africa is much-needed, the emphasis on de-risking for private sector buy-in overshadows the key role the state must play in leading on structurally transforming the economy.

This study presents a simple yet informative bibliometric analysis of servant leadership literature, aiming to provide a basic overview of its scholarly landscape and identify general trends. We conducted this analysis in September 2023. We focused solely on the Scopus database to understand the current state of servant leadership research. Despite extensive search efforts, we found no similar bibliometric analyses within the servant leadership domain during our study period. Therefore, our focus is to present a brief and straightforward analysis of current research in this field based on identification trends over time, connection between co-occurrence of author keywords, most and less discussed keyword, and areas of high and low concentration. Our findings show an increase in scholarly publications, reflecting a growing acknowledgment of servant leadership’s relevance in management practices. Interconnected keywords and themes such as leadership, transformational leadership, job satisfaction, work engagement, authentic leadership, ethical leadership, organizational citizenship behavior, trust, and leadership development emerge prominently. Additionally, less-discussed keywords such as accountability, core self-evaluations, educational leadership, stewardship, customer orientation, and psychological well-being provide alternative perspectives on these research results. While acknowledging limitations inherent in our bibliometric research, such as potential publication bias and language restrictions, our study offers valuable insights for scholars and practitioners interested in this area.