The ongoing dissemination of globalization and digitalization may suggest that personal relationships are becoming less crucial in the context of retail banking and financial services. In Hungary, in addition to private banking, which is associated with high income levels, personal banking also plays an important role. The objective of this study is to develop a model that can identify the factors that determine customer satisfaction and their relative importance. Furthermore, the aim is to incorporate gender and age as moderator variables to identify demographic differences in satisfaction. The analysis was conducted via a questionnaire survey in October to November 2023 employing a purposive sampling approach in a university environment, as the respondents are likely to possess the highest level of existing financial knowledge within this population. The 214 valid responses were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach, with the objective of contributing to the development of theory in this field of study. The results demonstrate that perception (β = 0.519) and reliability (β = 0.253) collectively explained 51.8% of the variance in satisfaction. Moreover, the results indicate that perception accounts for 49.2% of the variance in reliability, suggesting the existence of an indirect effect on satisfaction. Therefore, the findings suggest that, despite the advent of digital banking, face to face service remains a pertinent concern in Hungary, and financial institutions should prioritize the factors that shape customer satisfaction. The study contributes to the literature and to the development of customer loyalty strategies for banks based on these findings.

The tourism sector in the Aseer region of Saudi Arabia is experiencing significant growth and development, aligning with the country’s Vision 2030 strategic framework. However, rapid growth can lead to strategic drift if not managed with vigilance. This study aims to examine the role of strategic vigilance in reducing strategic drift in the tourism sector. The study employs a quantitative approach, utilizing a questionnaire distributed to a sample of 220 staff and directors from the tourism sector. The questionnaire measures the level of strategic vigilance and the level of strategic drift. The study hypothesizes a statistically significant positive relationship between strategic vigilance and reducing strategic drift. Data analysis involves exploratory factor analysis, confirmatory factor analysis, and structural equation modeling. The findings are expected to provide insights into the effectiveness of strategic vigilance in mitigating strategic drift and offer recommendations for enhancing the tourism sector’s resilience and adaptability to accelerated environmental changes.

With its inherent characteristics of decentralization, immutability, and transparency, blockchain technology presents a promising opportunity to revolutionize the South African food supply chains. Blockchain technology, with its decentralized, immutable, and secure nature, offers solutions to these challenges by improving traceability and accountability across the supply chain. This study investigates the role of blockchain technology in enhancing transparency in the food supply chain among small and medium enterprises in South Africa. SMEs form a critical part of the country’s agri-food sector but face challenges such as food fraud, inefficient inventory management, and lack of transparency, which impact food safety and trust. The research adopts a mixed-method approach, utilizing the Technology-Organization-Environment framework and Institutional Theory to explain blockchain adoption among SMEs. The results demonstrate that blockchain-enabled practices, such as smart contracts, records traceability, production tracking, and distribution monitoring, significantly enhance supply chain transparency. The findings highlight blockchain’s potential to increase operational efficiency, regulatory compliance, and stakeholder trust. This research provides valuable insights for policymakers and practitioners, emphasizing the need for regulatory support and strategic investment in blockchain solutions to promote sustainability and competitiveness in the agri-food sector.

The current manuscript overviews the potential of inimitable zero dimensional carbon nanoentities, i.e., nanodiamonds, in the form of hybrid nanostructures with allied nanocarbons such as graphene and carbon nanotube. Accordingly, two major categories of hybrid nanodiamond nanoadditives have been examined for nanocompositing, including nanodiamond-graphene or nanodiamond/graphene oxide and nanodiamond/carbon nanotubes. These exceptional nanodiamond derived bifunctional nanocarbon nanostructures depicted valuable structural and physical attributes (morphology, electrical, mechanical, thermal, etc.) owing to the combination of intrinsic features of nanodiamonds with other nanocarbons. Consequently, as per literature reported so far, noteworthy multifunctional hybrid nanodiamond-graphene, nanodiamond/graphene oxide, and nanodiamond/carbon nanotube nanoadditives have been argued for characteristics and potential advantages. Particularly, these nanodiamond derived hybrid nanoparticles based nanomaterials seem deployable in the fields of electromagnetic radiation shielding, electronic devices like field effect transistors, energy storing maneuvers namely supercapacitors, and biomedical utilizations for wound healing, tissue engineering, biosensing, etc. Nonetheless, restricted research traced up till now on hybrid nanodiamond-graphene and nanodiamond/carbon nanotube based nanocomposites, therefore, future research appears necessary for further precise design varieties, large scale processing, and advanced technological progresses.

We present an innovative enthalpy method for determining the thermal properties of phase change materials (PCM). The enthalpy-temperature relation in the “mushy” zone is modelled by means of a fifth order Obreshkov polynomial with continuous first and second order derivatives at the zone boundaries. The partial differential equation (PDE) for the conduction of heat is rewritten so that the enthalpy variable is not explicitly present, rendering the equation nonlinear. The thermal conductivity of the PCM is assumed to be temperature dependent and is modelled by a fifth order Obreshkov polynomial as well. The method has been applied to lauric acid, a standard prototype. The latent heat and the conductivity coefficient, being the model parameters, were retrieved by fitting the measurements obtained through a simple experimental procedure. Therefore, our proposal may be profitably used for the study of materials intended for heat-storage applications.

In this paper advanced Sentiment Analysis techniques were applied to evaluate public opinions reported by rail users with respect to four major European railway companies, i.e., Trenitalia and Italo in Italy, SNCF in France and Renfe in Spain. Two powerful language models were used, RoBERTa and BERT, to analyze big amount of text data collected from a social platform dedicated to customers reviews, i.e., TrustPilot. Data concerning the four European railway companies were first collected and classified into subcategories related to different aspects of the railway sector, such as train punctuality, quality of on-board services, safety, etc. Then, the RoBERTa and BERT models were developed to understand context and nuances of natural language. This study provides a useful support for railways companies to promote strategies for improving their service.