Since 2019, major travel destinations worldwide have issued travel-related restrictions against COVID-19. There is much research on tourism, but few studies have been conducted to explain the relevance of revisiting intention from the perspective of the epidemic or the dramaturgical theory. The purpose of the research is to explore the impact of customer experience on revisit intention during the period of COVID-19 slowdown by using dramaturgical theory. This study used a survey methodology, and the questionnaire was distributed on an online questionnaire platform. The URL of the questionnaire was published on social media (such as Facebook and LINE) to collect data from 389 samples of people who have foreign travel experience. The data was analyzed by employing partial least square structural equation model (PLS-SEM) methodology with the help of the statistical software “SmartPLS”. The research findings are as follows: 1) setting, audience, and performance are the three important elements of dramaturgical theory that impact the experience quality; 2) customer experience of tourists has a significant impact on the experience quality; 3) experience quality has a significant positive impact on the experience value and relationship quality; 4) experience value and relationship quality are important predictors of revisit intention. This study provides academic implications regarding the use of dramaturgical theory in relation to customer experience and relationship constructs in the context of tourism. Furthermore, it also provides some practical implications to tourism practitioners and managers, which would assist tourism industries in developing successful marketing strategies for the possible recovery of COVID-19.

This paper investigates the potential of a concept for the commercial utilization of surplus intermittent wind-generated electricity for municipal district heating based on the development of an electric-driven heat storage. The article is divided into three sections: (1) A review of energy storage systems; (2) Results and calculations after a market analysis based on electricity consumption statistics covering the years 2005–2013; and (3) Technology research and the development of an innovative thermal energy storage (TES) system. The review of energy storage systems introduces the basic principles and state-of-the-art technologies of TES. The market analysis describes the occurrence of excess wind power in Germany, particularly the emergence of failed work and negative electricity rates due to surplus wind power generation. Based on the review, an innovative concept for a prototype of a large-scale underwater sensible heat storage system, which is combined with a latent heat storage system, was developed. The trapezoidal prism-shaped storage system developed possesses a high efficiency factor of 0.98 due to its insulation, large volume, and high rate of energy conversion. Approximate calculations showed that the system would be capable of supplying about 40,000 people with hot water and energy for space heating, which is equivalent to the population of a medium-sized city. Alternatively, around 210,000 inhabitants could be supplied with hot water only. While the consumer´s costs for hot water generation and space heating would be lowered by approximately 20.0–73.4%, the thermal energy storage would generate an estimated annual profit of 3.9 million euros or more (excluding initial costs and maintenance costs).