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Aug 2, 2024

Sustainable development through green finance—An exploratory investigation in the financial industry of France

In order to meet the Sustainable Development Goals (SDGs) of the United Nations and address the growing global concern for ecologically responsible activities, this study examines the role that French financial institutions play in financing a green future and promoting sustainable development (SD). Through semi-structured interviews with twelve participants from banks and Fintech companies, the research investigates their familiarity with green financing commitments to international organizations and associations, their views on the growth potential of green finance, and the provision of green finance products. Additionally, it explores the connection between green finance and its positive influence on SD. Data analysis was performed using NVivo 12. The findings highlight a strong commitment to green finance and sustainable practices among these institutions, emphasizing the significance of integration and utilization of green finance products across various sectors. This research emphasizes the crucial role of financial institutions in France in driving a greener and more sustainable future through green finance.

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Aug 2, 2024

Factors affecting the personal benefit of users: An experimental study on information system in hospitals in Viet Nam

The benefits of information system users are an important topic in research on information system implementation in general as well as in hospital information systems in particular. The study is applying structural equation modelling in determining the factors affecting personal benefits of information system users, with the antecedents being the combination of perspectives, and the outcomes including individual user results of the system in hospitals. The study was conducted in two phases: a preliminary study and a formal study. The preliminary study aimed to adjust and supplement the observed variables to be suitable for the actual conditions in Vietnam by conducting a preliminary survey with a questionnaire involving 55 samples to assess the internal consistency reliability, convergent validity, and discriminant validity of the measurement scales. The formal quantitative study, which employed linear structural analysis with PLS-SEM, was conducted on 215 samples of individuals who had previously used information systems in several hospitals in Vietnam. The proposed model explained 80.6% of the variance in user engagement with the system and 50.6% of the variance in user satisfaction when using the information system. In more detail, for user benefits, it is worth noting that the strongest impact intensity belongs to information quality and the weakest belongs to support structure. In addition, confidence in one’s own abilities also has a high impact on user benefits when using the information system.

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Aug 2, 2024

National economic benefits through high-speed train services: The role of service quality and quality pursuer on client satisfaction

The connectivity and dependency between various connected locations has become stronger as the rate of urbanization and economic expansion has accelerated. Transport has played a critical role in promoting the flow of economic benefits and growth across linked geographical areas since its origin. Therefore, the purpose of this paper was to provide deeper insights into the relationship between service quality and client satisfaction by exploring the mediating and moderating role of service quality and quality pursuer on client satisfaction. The research used quantitative approaches and employed a non-probability sampling technique. The 240 samples were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings show that there is a positive relationship between, assurance, responsiveness, convenience, and service quality. Conversely, findings show an insignificant relationship between empathy and service quality. Findings specify that service quality mediate the association between assurance, responsiveness, convenience, and client satisfaction. Nevertheless, the study observed an insignificant mediation effect of service quality on the linkage between empathy and customer satisfaction. The findings specify that quality pursuers have a significant moderating effect on the relationship between service quality and client satisfaction. As a result, the findings of this present research give useful information for improving client satisfaction and the role of long-term viability of the high-speed rail business in the national economy. This research offers valuable insights for transportation agencies by examining the link between service quality attributes and passengers’ intentions to reuse services, aiming to enhance the provided service, boost ridership, and support the implementation of sustainable transportation policies. The study recognizes certain limitations, such as the restricted sample size and the diverse characteristics of high-speed rail passengers, which may skew the understanding of how service quality affects customer satisfaction and subsequent behaviors. Our results suggest that satisfaction levels among passengers could differ based on the specific routes taken and the types of seating arrangements offered. Consequently, authorities should priorities service quality and its four important characteristics.

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