Toward a theory of e-government: Challenges and opportunities, a literature review

Mengzhong Zhang; Manpreet Kaur

doi:10.24294/jipd.v8i10.7707

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Toward a theory of e-government: Challenges and opportunities, a literature review

Mengzhong Zhang

Manpreet Kaur

Journal of Infrastructure Policy and Development 2024, 8(10), 7707; https://doi.org/10.24294/jipd.v8i10.7707

Submitted：01 Jul 2024

Accepted：30 Jul 2024

Published：20 Sept 2024

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Abstract

This paper examines the transformative potential of e-government in public administration, focusing on its capacity to enhance service delivery, transparency, accessibility, cost efficiency, and civic engagement. The study identifies key challenges, including inadequate technological infrastructure, cybersecurity vulnerabilities, resistance to change within public institutions, and a lack of public awareness about e-government services. These barriers hinder the seamless operation and adoption of digital government initiatives. Conversely, the study highlights significant opportunities such as streamlined service delivery, enhanced transparency through real-time access to government data, increased accessibility for marginalized and remote communities, substantial cost savings, and greater civic engagement via digital platforms. Addressing these challenges through targeted strategies—enhancing technological infrastructure, bolstering cybersecurity, managing organizational change, and raising public awareness—can help policymakers and public administrators implement more effective and inclusive e-government initiatives. Additionally, the integration of these digital solutions can drive sustainable development and digital inclusion, fostering social equity and economic growth. By leveraging these opportunities, governments can achieve more efficient, transparent, and accountable governance. Ultimately, the successful implementation of e-government can transform the relationship between citizens and the state, building trust and fostering a more participatory democratic process.

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References

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