Digital transformation of E-Visa on arrival to support the recovery of the tourism sector in Bali province

Barron Ichsan; Yogi Suprayogi Sugandi; Widya Setiabudi Sumadinata; Slamet Usman Ismanto

doi:10.24294/jipd.v8i10.7924

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Digital transformation of E-Visa on arrival to support the recovery of the tourism sector in Bali province

Barron Ichsan

Yogi Suprayogi Sugandi

Widya Setiabudi Sumadinata

Slamet Usman Ismanto

Journal of Infrastructure Policy and Development 2024, 8(10), 7924; https://doi.org/10.24294/jipd.v8i10.7924

Submitted：11 Jul 2024

Accepted：02 Sept 2024

Published：29 Sept 2024

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Abstract

Tourism is one of the important sectors that support Indonesia’s economic growth. The tourism sector itself plays a strategic role in increasing the country’s foreign exchange. However, during the Covid-19 pandemic, tourism became one of the most affected sectors. Electronic visa on arrival (e-VOA) is a form of digital transformation in immigration services offered by the Indonesian government to increase the number of tourist arrivals during the recovery of the national economy, especially in the tourism sector, after the Covid-19 pandemic. This study provides an in-depth insight into how e-VOA functions as a digital transformation tool in the immigration and tourism sectors. By exploring the impact of e-VOA implementation, this article contributes to the understanding of how digitalisation can improve the efficiency of administrative processes and support the recovery of the tourism sector in post-pandemic Bali. This study uses qualitative approaches and methods with descriptive analysis techniques to create an objective description of a situation through numbers or statistical data. The results of this study show that e-VOA services effectively contribute to an increase in the number of foreign tourists in Bali. It also has a positive impact on the economic growth of tourism-related businesses in Bali.

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References

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