The impact of interpersonal trust development on maintaining business sustainability: A case study of Aceh Gayo coffee from Sumatera, Indonesia

Christian Wiradendi Wolor; Datu Razali Datu Eranza; Mahmoud Ali Rababah; Ahmad Nurkhin; Wong Chee Hoo

doi:10.24294/jipd.v8i6.3947

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The impact of interpersonal trust development on maintaining business sustainability: A case study of Aceh Gayo coffee from Sumatera, Indonesia

Christian Wiradendi Wolor

Datu Razali Datu Eranza

Mahmoud Ali Rababah

Ahmad Nurkhin

Wong Chee Hoo

Journal of Infrastructure Policy and Development 2024, 8(6), 3947; https://doi.org/10.24294/jipd.v8i6.3947

Submitted：02 Jan 2024

Accepted：01 Feb 2024

Published：21 Jun 2024

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Abstract

It has long been acknowledged that interpersonal trust is the foundation of business partnerships. Interpersonal trust is frequently required in circumstances involving interdependence among parties, wherein each party is cognizant of the other’s vulnerabilities, the potential consequences of their actions, and the favorable anticipations of others. This study aims to examine and understand the impact of the development of interpersonal trust on the long-term sustainability of the Gayo Aceh coffee business, which has been operational since 1908. The unit of analysis in this study is the stakeholders of the Gayo Aceh coffee industry, including farmers, collectors, sellers, and distributors. This study utilizes a qualitative technique, specifically employing a case study design, for both data collection and analysis. To collect data, we utilized observations and semi-structured interviews. The findings of the research indicate that the establishment of interpersonal trust among producers, collectors, sellers, and distributors has had a discernible influence on the current sustainability of the coffee industry in Aceh Gayo.

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References

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