The healthcare sector is progressively modest and patients expect higher service quality; therefore, healthcare practitioners’ and academic researchers’ attention upsurges in exploring service quality, intensifying satisfaction and generating behavioral intention. Despite the significance of the healthcare sector and the importance of quality-related matters, there is a paucity of research and publications dealing with healthcare service quality. This conceptual review evaluates the service quality in Pakistani healthcare sector rendering patients’ perspective. The proposed model emphasizes patients’ switching intention caused by poor or inadequate service quality through intervening constructs of satisfaction and alternative attractiveness. Additionally, current review explored the alternative attractiveness as mediator which was neglected in healthcare context. The model also attempts to propose the association between alternative attractiveness and outcome variable by switching costs regarding patients’ perspectives. The conceptual framework enables hospital managers to comprehend how patients assess healthcare quality provided in the presence of alternatives. The perception of patients would assist them in allocating healthcare resources and hospital management attain performance feedback through service quality parameters. Present review developed an inclusive framework as a novel injector in healthcare sector for patients’ perceived service quality.

This work presents the results of the continuity of the research process carried out in the Energy Studies Center belonging to the Faculty of Technical Sciences of the University of Matanzas, which involves the establishment of a dimensionless model to determine the average condensation heat transfer coefficient of Air Coleed Condenser (ACC) systems in straight and inclined tubes. The research consists in obtaining in an analytical way the solution of the differential equation of the velocity profile, considering that condensation is of pellicular type, finally the empirical condition of Roshenow is combined with the theoretical solution to generate a numerical expression that allows obtaining with a 15.2% of deviation in 2,192 tests, a value of the average coefficient of heat transfer by condensation very similar to the one obtained with the use of the most referenced model in the consulted literature, the empirical model of Chato.