The purpose of this study is to investigate customer satisfaction with quality of service known as SERVQUAL improvement or service quality competitiveness in emerging markets. Using Indonesian government medical care as an example the author examines the satisfaction of patients. Information and data were collected through a survey of 399 BPJS users in Indonesia. All data were analyzed using Smart PLS. This study demonstrates that there is a negative value associated with the five-dimensional gap. As a result, the care provided to BPJS patients is below par. Specifically, the sensitivity dimension has the largest disparity at 0.15, while the physical evidence dimension has the smallest at 0.49. In order to raise the level of service provided, it may be necessary to take direct measures or examine tangible evidence. This study develops the relationship between different quality service models. There appears to be a substantial increase in the body of literature in the area of service quality, allowing for constant updates and the incorporation of the lessons learned from the experiences of the departed. These revised guidelines are intended to aid SERVQUAL study participants. The study gives practical support to academics and practitioners in directing service quality improvement through the use of data collected from large-scale surveys of patients and medical professionals as doctors in Indonesia.

This research was conducted with the intention of investigating and analyzing the factors that influence the views that consumers have of advertising on social media platforms. The goal of this study is to look at the many ways that new media ads affect consumers’ purchasing behavior. An evaluation of the validity and reliability of the measures has been carried out with the assistance of confirmatory factor analysis. In addition, the quantitative research approach makes use of both simple random sampling and statistical sampling. The information was gathered via the use of a questionnaire that was issued to fans of new media. Using a Likert scale with five points, the questionnaire’s questions were evaluated to ensure that they were appropriately worded. The total sample size that is employed is 359. The purchase behavior of consumers of new media has been evaluated based on five variables, including the ability to attract attention, provide amusement, establish legitimacy, emphasize creative character qualities, and evoke emotional appeal. The objective of this study paper is to investigate the impact that advertisements broadcast via new media have on consumers’ decision-making processes regarding the acquisition of goods and services. The research’s findings show that when consumers are weighing their options for purchase, advertisements having the largest impact on their purchasing decisions in new media. With the goal of offering important insights into the new media advertising industry, the author seeks to link these results with pertinent ideas from the theoretical framework.

Cybercrime poses a growing threat to individuals, businesses, and governments in the digital age. This research aims to conduct a comprehensive study of the legal frameworks developed by international organizations to combat cybercrime, providing a comparative analysis of their approaches and highlighting strengths, weaknesses, and areas for improvement. The study employs a qualitative research methodology, utilizing a doctrinal approach to examine primary and secondary legal sources for data analysis. The results reveal the ongoing efforts of the United Nations and other international bodies to establish a unified approach to combating cybercrime through conventions on Cybercrime. The research emphasizes the importance of harmonizing laws, fostering international cooperation, and adapting to evolving cyber threats while maintaining a balance between security and individual rights. Recommendations include strengthening legal frameworks, enhancing public-private partnerships, and investing in capacity building and technical assistance for developing countries. The study concludes by highlighting the critical importance of comprehensive and harmonized cybercrime legislation in the global fight against cybercrime and calls for continued efforts to address the challenges posed by this ever-evolving threat.

Soil salinization is a difficult challenge for agricultural productivity and environmental sustainability, particularly in arid and semi-arid coastal regions. This study investigates the spatial variability of soil electrical conductivity (EC) and its relationship with key cations and anions (Na⁺, K⁺, Ca²⁺, Mg²⁺, Cl⁻, CO₃²⁻, HCO₃⁻, SO₄²⁻) along the southeastern coast of the Caspian Sea in Iran. Using a combination of field-based soil sampling, laboratory analyses, and Landsat 8 spectral data, linear Multiple Linear Regression and Partial Least Squares Regression (MLR, PLSR) and nonlinear Artifician Neural Network and Support Vector Machine (ANN, SVM) modeling approaches were employed to estimate and map soil EC. Results identified Na⁺ and Cl⁻ as the primary contributors to salinity (r = 0.78 and r = 0.88, respectively), with NaCl salts dominating the region’s soil salinity dynamics. Secondary contributions from Potassium Chloride KCl and Magnesium Chloride MgCl₂ were also observed. Coastal landforms such as lagoon relicts and coastal plains exhibited the highest salinity levels, attributed to geomorphic processes and anthropogenic activities. Among the predictive models, the SVM algorithm outperformed others, achieving higher R² values and lower RMSE (RMSE_Test = 27.35 and RMSE_Train = 24.62, respectively), underscoring its effectiveness in capturing complex soil-environment interactions. This study highlights the utility of digital soil mapping (DSM) for assessing soil salinity and provides actionable insights for sustainable land management, particularly in mitigating salinity and enhancing agricultural practices in vulnerable coastal systems.